Gartner Insights Abstract

Emerging Tech: How to Deliver Value Through AI Service Offerings

Published: 16 January 2024

Summary

AI service providers are ramping up GenAI projects, although client organizations have challenges with data readiness. In this crowded field that also has significant technical challenges, product leaders must include data services as part of AI services to ensure AI project success.

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Overview

Key Findings
  • Generative AI (GenAI) capabilities are a key focus and investment area for AI service providers as it has reignited interest in AI-enabled solutions. AI service spend is forecast to reach $443 billion by 2027.

  • Amid strong demand for AI services, many enterprises lack a good data strategy, which challenges AI service providers to make their clients “data ready.”

  • AI service delivery is an ecosystem play consisting of IT services providers, hyperscalers, foundation model providers, software developers, data engineering providers and solution providers. There is not a single provider that provides all of the components.

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