... by Gartner, Inc. Customer-facing artificial intelligence (AI), big data, customer activism and rising CRM costs are key priorities for customer service and support leaders this year.
However, the survey of 533 customer service leaders also showed a low-preparedness level to address these issues, despite ...
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... focus on achieving coordination across various healthcare stakeholders and in generating efficiency in delivering care, while keeping patient care at the center,” said Dr Anurag Gupta, research vice president at Gartner. ”Several new hospital and specialty care facilities are opening up across the region ...
... a challenging economic environment. CMOs must reevaluate their marketing technology selection process as buyers wade through inconsistent and limited AI responses and must determine supplier choices before a need arises. Gartner Recommended Reading Gartner Insights Abstract ...
... significant business risk from a growing misalignment between marketing investments and AI-driven buyer behavior. Concentrating spend with legacy programs is no longer just inefficient; it is a direct threat to pipeline health and revenue growth. Insights at a Glance Issue Impact More Detail Gartner Recommended ...
... and key challenges in infrastructure and operations. View the 2026 conference tracks here. Meet our speakers Get inspired by thought leaders slated to share big ideas and field-tested best practices. “The Gartner conference delivered exceptional strategic clarity. The sessions on AI, cloud transformation ...
... Most organizations manage change risk with approvals because they can’t forecast outcomes fast enough. AI enables “simulate-before-deploy” change governance: Predict blast radius and time to approved state, select the right prevention/detection/correction controls, and reduce incidents without slowing ...
... Healthcare provider CIO investments in advanced revenue cycle management technology have not achieved the desired results in revenue optimization. Implement these RCM best practices to plug the leaks and set up your revenue cycle for subsequent digital transformation. Key Challenges Introduction RCM ...
... Access Insights Already a Gartner client? Life sciences CSCOs struggle to achieve results from AI investments as supply chain use cases are still emerging and vendor claims often conflict. This research highlights proven industry examples and offers recommendations to design practical projects with tangible ...
... will not generate enough enterprise technology pipeline to justify the costs or the damage to deliverability and brand. Tech CEOs should instead deploy AI to energize inbound demand generation, converting more leads — more rapidly — into deeply qualified opportunities. Insights at a Glance Impact Actions ...