... client? ServiceNow, a Leader in the Magic Quadrant for Artificial Intelligence Applications in IT Service Management, has announced that it intends to acquire Moveworks, a Challenger, to enhance AI search and support capabilities, potentially initiating a trend of consolidation in this market. Key Background ...
Analyst(s): Chris Matchett | Rich Doheny
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... client? ServiceNow, a Leader in the Magic Quadrant for Artificial Intelligence Applications in IT Service Management, has announced that it intends to acquire Moveworks, a Challenger, to enhance AI search and support capabilities, potentially initiating a trend of consolidation in this market. Key Background ...
... AI applications in ITSM analyze data and metadata to provide organizations with actionable insights on ITSM practices and workflows. This note guides infrastructure and operations leaders to learn from ratings and reviews by their peers shared on Gartner Peer Insights. Gartner Recommended Reading Methodology ...
... Organizations are challenged by rising support costs and declining productivity, requiring AI applications in ITSM to provide intelligent advice. This note guides infrastructure and operations leaders to learn from the implementation experience of their peers shared on Gartner Peer Insights. Overview ...
... Access Insights Already a Gartner client? Generative AI and AI agents are increasingly being used in organizations to improve efficiency and productivity. This journey guide helps technical professionals navigate published Gartner research to plan, assess, design, select and operate GenAI solutions. ...
Analyst(s): Larry Cannell | Sumit Agarwal | Simon Richard | Matt Brasier | Soyeb Barot | Dennis Xu | Homan Farahmand | Peter Hyde | Kevin Schmidt
... Define their “AI ambition” and spot AI opportunities Prepare AI cybersecurity Get AI ready Adopt AI principles See Gartner’s latest AI research in action at our CIO Conferences and Events 2026-2027. AI ambition must weigh feasibility, opportunity and risk More than three-quarters of CEOs say AI will have ...
... focused on generative AI, many ERP use cases are fundamentally prediction, classification, optimization, and automation problems rather than content-generation problems. Nongenerative AI remains a proven foundation for ERP and should be evaluated alongside generative AI as part of a composite AI strategy ...
Analyst(s): Ann Paul | Neha Ralhan | Johan Jartelius
... applied transformative strategies and technologies to achieve tangible outcomes for health, efficiency and cost. Discover how leading healthcare and life sciences organizations turned technologies such as generative AI, total experience, hyper-automation, advanced data and analytics and machine learning ...
... a best-in-class healthcare BCP in-house within eight weeks saving up to $150,000 in consulting fees. Industry — Revenue — Employees — Client Story Implementing a Healthcare Resiliency Plan In-House Gartner helped a leading cancer center implement a healthcare business continuity plan (BCP) in-house, ...