... Access Research Already a Gartner client? AI can improve the collection and use of voice of the customer today. CMOs who direct teams to use readily available AI tools within VoC platforms can rapidly improve customer understanding by enhancing survey design, data quality, analysis, insight distribution ...
Analyst(s): Augie Ray | Chad Storlie
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... Analytics Research Board members regarding their experience with realizing cost savings and productivity gains from the adoption of artificial intelligence (AI). It explores members’ AI adoption and impact across functions. Overview Summary of Results Survey Results Detail Gartner Research ...
... Access Insights Already a Gartner client? AI-driven and autonomous workflows are transforming how work gets done but also introducing a raft of new data security challenges. The vendors in this report are driving the evolution of data security by addressing areas where traditional, static security controls ...
Analyst(s): Paulo Aresta | Joerg Fritsch | Niyati Daftary | Andrew Bales | Sarah Almond
... Research Already a Gartner client? Enterprise software engineering leaders face talent inefficiency, uneven AI adoption, and outdated workforce models. They must boost talent density, weave agentic AI into development, and revamp workforce models for speed — building high-impact tiny teams that drive outsized ...
... Access Insights Already a Gartner client? Cloud-based AI platforms can enable rapid delivery of solutions with measurable business value. To maximize these benefits, heads of I&O, along with their cloud center of excellence leaders, should strategically define and prioritize actionable steps that facilitate ...
... AI agents are on track to reach the top of the Gartner Hype Cycle in 2025. The Hype Cycle is a graphical model that depicts the five phases a new technology typically goes through as it matures and is adopted. Agentic AI, for example, was the first top-tech trend identified at Gartner Symposiums in 2024 ...
... Access Insights Already a Gartner client? Organizations embarking on AI and agentic initiatives often want to work with third-party system integrators to build and implement solutions. IT procurement leaders can use the criteria in this research to evaluate and select suitable service providers. Insights ...
... outcomes: AI spring, AI summer, AI fall and AI winter. Unlike the natural seasons, these AI scenarios may occur in any order. They help organizations evaluate risks, opportunities and strategic choices in an uncertain AI landscape. Why is AI fall considered the most probable next season? AI fall is the ...
... Technology innovation advances healthcare payer, healthcare provider and life science organizations’ abilities to interoperate more efficiently. CIOs can use this research to envision the trajectory of innovations that informs their technology planning and harnesses their power. Analysis Administration ...