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Premium Research Jan 2026
... provides a framework for CHROs to assess the impact of AI use cases on work across four dimensions — processes and workflows, roles, team dynamics, and skills. This allows CHROs to design tailored HR interventions that help employees adapt and thrive in an AI-enabled workplace. When to Use Directions for Use ...

Analyst(s):   Amrita Puniani   |   Amrita Puniani
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Research Aug 2026
... Access Insights Already a Gartner client? AI grows value and risk while widening the digital divide. This digital-AI sensitivity framework helps CIOs find and address barriers across access, education, adoption, trust and safety, identity and consent, and agency and control domains to increase usage, ...

Analyst(s):   Kimberly Harris-Ferrante   |   Mandi Bishop
Research Feb 2026
... engagements are key to minimizing buyers’ regret. IT sourcing, procurement and vendor management leaders should use Gartner’s vendor engagement model — CARE — throughout the contract life cycle to drive aligned, collaborative and well-governed vendor interactions and relationships. Insights at a Glance ...

Analyst(s):   Bridget Lee
Research May 2019
... U.S. healthcare payer CIOs face increasing market and regulatory pressures to implement clinical data integration as a critical capability — yet ROI remains elusive. To deliver business value at scale, CIOs must accelerate plans to adopt a comprehensive enterprisewide solution. Analysis Payer Urgency ...

Analyst(s):   Mandi Bishop
Research Sep 2025
... O should benchmark their AI journeys against those of peers to uncover factors driving AI adoption, challenges slowing progress, and how AI usage in I&O is meeting CIO expectations. Then, they should apply insights from organizations successfully driving value from their AI initiatives. Overview Strategic ...

Analyst(s):   Paul Wang   |   Jonathan Forest
Premium Research Jan 2024
... Gartner’s 2024 insurance strategic planning assumptions focus on technologies such as generative AI and hyperautomation that go beyond the tried and true and shift the balance to a more innovative portfolio of IT spending. Insurance CIOs must rebalance their technology spending to achieve new ROI. Overview ...

Analyst(s):   Sham Gill   |   Rajesh Narayan   |   Richard Natale   |   James Ingham   |   Kimberly Harris-Ferrante   |   Laurie Shotton
Research Jan 2024
... Access Research Already a Gartner client? Microsoft Copilot for M365 (M365 Copilot) holds promise, but careful evaluation of Microsoft’s workplace generative AI offering is needed. Sourcing, procurement and vendor management leaders must assess stakeholder needs, identify required concessions, fully review ...

Analyst(s):   Stephen White   |   Ben Jepson   |   Dolores Ianni   |   Samantha Ruiz   |   Domenico Scriva   |   Simone Cleminson   |   Michael Silver   |   Aadil Nanji   |   Yoann Bianic   |   Adam DeJoy
Premium Research Jan 2024
... growing use of increasingly capable “digital humans” — digital representations of people. This growth is fueled by two technological innovations: generative AI and metaverse experiences. By Gartner Futures Lab. Overview Strategic Planning Assumptions Insight From the Experts Executive Overview Research ...

Analyst(s):   Marty Resnick   |   Lizzy Foo Kune   |   Frank Buytendijk   |   Daryl Plummer
Premium Research Feb 2024
... The Gartner CDAO Agenda Survey for 2024 shows that the acceleration of generative AI has triggered a heightened need for CDAOs to reinvent themselves and their function. CDAOs must re-structure foundational data and analytics capabilities, governance and funding approaches or risk failure. About the ...

Analyst(s):   Alan D. Duncan   |   JC Martel
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