Published: 09 January 2024
This themed wave of Maverick research identifies scenarios for, and the implications of, growing use of increasingly capable “digital humans” — digital representations of people. This growth is fueled by two technological innovations: generative AI and metaverse experiences. By Gartner Futures Lab.
Digital humans are designed to bring human-like machine interactions to the forefront of new business and operating model innovations.
Digital humans’ capabilities are becoming so advanced that they could augment some human roles and displace or eliminate others.
New models for communicating and supporting customers, employees, prospects, students and suppliers are being enabled by the combination of digital humans and other emerging technologies.
Digital humans are representations of people, typically rendered as digital twins, digital avatars, humanoid robots, generative AI (GenAI) or conversational user interfaces.
Technological advances and cultural acceptance will pave the way for digital
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Analysts:
Marty Resnick, Frank Buytendijk, Lizzy Foo Kune, Daryl Plummer
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