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Research Aug 2026
... functions will need different skills in the future than they have today. However, traditional upskilling approaches alone will not close the gap fast enough, risking value erosion. CPOs must update talent strategies to access the necessary skills and prepare for an AI-enabled future. Insights at a Glance ...

Analyst(s):   Jasdeep Sandhu   |   Fareen Mehrzai   |   Thomas Pocock   |   Andrea Greenwald
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Research Nov 2026
... Access Insights Already a Gartner client? AI agent pilots stall when data and analytics (D&A) leaders cannot explain, verify or audit the decisions agents make. D&A leaders should use this research to build decision-ready agents with the traceability, governance controls and decision records required ...

Analyst(s):   Diarmuid Curran   |   Priya Sundararaman
Premium Research Aug 2026
... Many sales AI strategies overrotate on which AI tools to buy, for which use cases, resulting in AI performance theater. CSOs can leverage the back-of-the-napkin model to identify gaps in their strategy by aligning efforts with personal, process, and operating model transformations. Insights at a Glance ...

Analyst(s):   Dan Gottlieb
Premium Research Apr 2026
... dashboards into decision engines that deliver fast, trusted outcomes by aligning every chart and narrative with your strategic goals. The data storytelling health check guides you end-to-end across five cornerstones: visualization, narrative, context, emotional engagement and decision options. Whether you use ...

Analyst(s):   Jeroen Cornelissen
Premium Research Jun 2026
... ServiceNow is further advancing its strategic shift toward enterprise-level governance for autonomous AI, with additional investments made to help organizations orchestrate, manage and audit AI agents alongside human teams, enabling more consistent control across complex, multivendor environments. Gartner ...

Analyst(s):   Alastair Woolcock   |   James Boyle
Research Oct 2026
... client? Enterprise AI adoption demands greater accuracy and transparency; unreliable outputs weaken ROI. To mitigate these commercial risks, heads of IT procurement must abandon passive, point-in-time software evaluations and instead mandate effective, ongoing contractual assurance over AI performance. Insights ...

Analyst(s):   Vikas Bhardwaj   |   Enrico Giromini
Premium Research Jul 2025
... Software engineering leaders struggle to test autonomous AI agents while facing pressure to deploy quickly. This research provides a progressive trust framework that uses employee-style evaluations to help balance risk and speed in enterprise AI agent testing. Overview Strategic Planning Assumption Introduction ...

Analyst(s):   C.A. Swan   |   Joachim Herschmann
Article October 21 2026
... communications leaders realize more value from AI? Gartner recommends mapping workflows, determining which activities belong to humans versus AI and updating job descriptions to reflect evolving responsibilities in AI-enabled workflows. What skills become more important in AI-enabled communications roles? Judgment ...
Research Jul 2026
... Access Insights Already a Gartner client? Spatial AI is seeing a surge of new entrants without business models, as investments follow end users’ need for technologies fundamental to the next-era AI. To navigate this market, product leaders must prioritize differentiation and establish the foundation ...

Analyst(s):   Tuong Nguyen   |   Isy Bangurah   |   Kanishka Chauhan   |   Evan Brown
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