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Research April 10 2019
... and accommodate current users who are accustomed to higher levels of access and service. Leading brands address the discrepancy by not only investing in advanced desktop and mobile site navigation tools, but also by ensuring coordinated multichannel experiences via non-universally utilized initiatives ...
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Research Mar 2017
... Core administrative processing solution vendors are evolving toward SaaS and BPaaS cloud offerings. Payer CIOs modernizing their administrative systems should use this Market Guide to understand CAPS capabilities, value propositions, market trends and representative vendors. Market Definition Market D ...

Analyst(s):   Constance Sjoquist
Research Aug 2026
... Access Insights Already a Gartner client? Self-improving AI will shift AI products from fixed capabilities to systems that improve through increasingly automated development processes. Every product leader must redesign product architectures for automated self-improvement to turn user interaction directly ...

Analyst(s):   Arnold Gao   |   Hao Yin
Research May 2026
... of OpenAI’s “Deployment Company,” backed by over $4 billion from firms like TPG, Brookfield, and Bain, signals a meaningful shift in where value accrues in enterprise AI. The market is moving beyond model access and experimentation into a phase defined by deployment, integration, and operationalization ...

Analyst(s):   Kumar Dhir
Premium Research Aug 2026
... As standard general liability insurance policies drop AI coverage, TSLs must deploy agent management platforms to help clients secure affirmative AI insurance, manage risk, and control agent sprawl. AMPs are not a “nice to have,” they are a necessity. Insights at a Glance Strategic Planning Assumption ...

Analyst(s):   Kimberly Harris-Ferrante   |   Tom Coshow
Research Jul 2026
... Heads of communications must systematically assess production efficiency and content effectiveness to maximize impact in a resource-constrained environment. Insights at a Glance AI-Accelerated Information Overload Drives Audit Necessity Actions How to Execute Success Measures Gartner Recommended Reading ...

Analyst(s):   Elizabeth Kilbride
Research Sep 2026
... Access Insights Already a Gartner client? Most AI initiatives will fail to scale as they are purely defensive, focused on cutting costs and automating legacy operational workflows, to keep pace with the market. Product leaders should leverage AI to transform legacy industry operations and capture entirely ...

Analyst(s):   Ethan Cai
Research Oct 2026
... Already a Gartner client? Classifying AI agents by core capability reduces redundancy and capability misalignment, while calibrating autonomy against risk establishes governance as a trust enabler. Product leaders must use a strategic, two-dimensional operating model for AI agent deployments to maximize enterprise ...

Analyst(s):   Aakanksha Bansal
Research Oct 2026
... enterprise CSP market is exhibiting divergent growth. Winners are investing in fiber and 5G, and bundling advanced security solutions. As demand for network agility, elasticity, and service ubiquity increases, providers must leverage AI and converged networks. Insights at a Glance Market Share Momentum Drivers ...

Analyst(s):   Grigory Betskov   |   Gaspar Valdivia   |   Ajit Patankar   |   Pablo Arriandiaga   |   Sylvain Fabre   |   Lisa Unden-Farboud
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