... AI adoption in program and portfolio management is accelerating as PPM leaders seek to enhance efficiency, improve decision-making accuracy, and focus on higher-value initiatives. This research curates a comprehensive set of PPM AI use cases and outlines best practices from across industries. Overview ...
Analyst(s): James Boyle | Shivica Mathur | Peter Clegg
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... As AI adoption accelerates across the enterprise, it creates a growing wave of costs that will ultimately surface in IT operations and budgets. CIOs must learn from past technology waves to identify, track and take action now to avoid being crushed by the AI cost wave. Insights at a Glance Issue Impact ...
Analyst(s): Lauren Wheatley | Robert Naegle | James Anderson | Shruthi Shankel
... Already a Gartner client? Agentic AI initiatives in IT services fail when automation outpaces governance. SPVM leaders must shift to capability‑based contracts that codify business logic, preserve human accountability, retain expertise, and enforce reversibility, as AI agents’ autonomy grows. Insights ...
Analyst(s): Andrea Lanzavecchia | Katarzyna Fonteyn | Luis Pinto | Biswajit Maity
... Align your AI portfolio for greater impact by revisiting the foundations that truly move the needle. This research roundup highlights the often underutilized power of different AI techniques and clarifies when GenAI is optional — not essential — and where classical methods outperform it in reliability ...
... Insights Already a Gartner client? Despite facing pressure to demonstrate the impact of AI on business objectives, many CCOs lack an overarching plan and remain in a phase of perpetual experimentation. Developing an AI roadmap is a critical first step for driving business results. Insights at a Glance ...
... External auditors are increasing their assessments on how AI has been applied in the preparation of financial statements. CFOs should get ahead of this by demonstrating oversight of AI-managed controls, guardrails for automated decision making, and the maintenance of accuracy and explainability. Insights ...
... Access Insights Already a Gartner client? Technology and AI leaders struggle to realize value from automation and AI agents, and the problem begins before they are even deployed. Ineffective automation is rooted in poor design. Core to design are workshops but they often fail to align stakeholders, spark ...
... on rising AI token costs. In some cases, organizations report that AI coding costs for highly active users approach or exceed the monthly cost of a software engineer. As AI coding adoption grows, software engineering leaders are under increasing pressure from executives to either reduce AI costs or demonstrate ...
... As AI use continues to scale rapidly, the human oversight approach that most organizations rely on may become unmanageable. In this CIO Mind episode, Distinguished VP Analyst and Gartner Fellow, Daryl Plummer, discusses how CIOs should approach “guardian agents” — AI that monitors AI. Overview About ...
Analyst(s): Rob O'Donohue | Tom Nolan | Alicia Mullery | Daryl Plummer | Ed Gabrys | Gabriela Vogel