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Premium Research Jun 2024
... Leveraging AI capabilities is an imperative for recruiting leaders. They deliver efficiency and data analysis that can drive better staffing outcomes but are not one-size-fits-all. This webinar offers guidance on how to assess which available AI capabilities are best suited for your organization. About ...

Analyst(s):   Jackie Watrous
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Premium Research Sep 2026
... Currently, supply chain buyers persist in investing in AI technologies, even as ROI remains unclear, but that will not continue. High-tech executives need to address the drivers behind ongoing spend and the risks of unverified outcomes to build their customers’ confidence in achieving the desired ROI. Insights ...

Analyst(s):   Manav Jain
Premium Research Oct 2025
... AI leaders face mounting AI debt as systems scale. This research provides actionable design principles to help organizations build maintainable, adaptable, and trustworthy AI, reducing hidden costs and unlocking sustainable value. Gartner Research ...

Analyst(s):   Anthony Mullen
Premium Research Nov 2025
... The shift to AI agents requires that applications, products, data, and infrastructure evolve beyond human-centric IT to support continuous, programmatic interaction and automation. CIOs must audit current systems, assess APIs, and retool architecture to achieve agent readiness and maintain competitive ...

Analyst(s):   Jason Wong   |   Rajesh Kandaswamy   |   Arun Chandrasekaran
Research Oct 2026
... Access Insights Already a Gartner client? Two-track CX purposefully connects AI-led and human-led service around customer needs and outcomes. Assess customer demand and organizational readiness, and then build, operationalize and scale both tracks over 24 months. Insights at a Glance Analysis Gartner ...

Analyst(s):   Michael Chiu   |   Christopher Sladdin
Premium Research Sep 2026
... managing the access, autonomy and cybersecurity risks of increasingly capable AI systems. Recent announcements from OpenAI (GPT-6 Astra), CrowdStrike/NVIDIA (SafeMind), and Microsoft (Project Perception) highlight a shift in AI autonomy. Strategic Planning Assumption Analysis Contributors Gartner Recommended ...

Analyst(s):   John Watts   |   Travis Lee   |   Christopher Mixter   |   Sam Olyaei   |   Meghan Hollis   |   Ramon Krikken
Article July 21 2026
... trust gap and unlock the full value of AI investments with this framework to build an AI flywheel that grounds AI in high-quality data. Fuel AI tools with clean data and human oversight. As Gartner Senior Director Analyst Paul Vignati notes, “When a generic AI suggests a strategy that would kill a live ...
... Related Gartner resources Gartner for Supply Chain Future of Supply Chain Supply Chain Strategic Planning Client Story How Medtronic Leverages Global Supply Chain Community Insight Learn how Gartner helps Greg Smith, EVP of Supply Chain & Global Operations at Medtronic, discover best practices through p ...
Research Dec 2024
... Gartner client? Chief information security officers and their teams can use this peer-shared presentation to understand how one organization incorporates AI use cases into the application security function. Overview Gartner Research ...

Analyst(s):   CISO Coalition Research Team
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