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Premium Research Jul 2025
... The convergence of advanced AI (AI agents, agentic AI, AGI) has triggered an AI cold war as countries and Big Tech firms battle for technological supremacy. In this unprecedented race to build AI empires, tech firms are building allies through shadow investments rather than expanding via traditional ...

Analyst(s):   Daryl Plummer   |   Radu Miclaus   |   Alastair Woolcock   |   Raymond Paquet   |   Annemarie Roussel   |   Peter Havart-Simkin
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Research Jul 2026
... Access Insights Already a Gartner client? Traditional product-market fit fails in the AI era. To survive in a highly volatile market, tech CEOs must replace static, feature-based milestones with a dynamic framework centered on structural defensibility and margin sustainability. Overview Analysis Gartner ...

Analyst(s):   Martin Prendergast   |   Peter Havart-Simkin
Research Apr 2026
... most successful CFOs recognize that the real value of AI is in how use cases work together as part of orchestrated workflows to solve business problems. CFOs can use this resource to stay up to date on top Gartner insights and best practices spanning AI use case exploration, prioritization and implementation ...

Analyst(s):   Ash Mehta   |   Twisha Sharma   |   Alex Levine   |   Jessica Kaplan
Premium Research Apr 2026
... AI’s transformation of the workforce, and work, creates enterprise-level risks: the high cost of AI talent, long-term costs due to reductions in force, and distortion of pay-for-performance models. This note identifies key risks and recommends CHRO-initiated conversations with the executive leadership ...

Analyst(s):   Jan Bansch   |   Joe Coyle
Research Jun 2026
... Blind Spots What’s Around the Corner Questions You Should Be Asking Gartner’s Positions The AR Leader’s Journey to Advancing AI for AR, and AR for AI Evolving Insights History Gartner Insights Abstract ...

Analyst(s):   Henrietta Lacey-Gutsell   |   Melissa Lane
Premium Research Feb 2023
... Chief information officers that purchase population health management solutions must be able to justify their investment. Doing so can be surprisingly complex. Use this research to create a population health management evaluation plan and effectively measure ROI. More Detail Gartner Insights Abstract ...

Analyst(s):   Amanda Dall'Occhio   |   Jeff Cribbs
Research Mar 2026
... fears about AI’s uncertain impact, job loss, and the pace and scale of change are halting AI adoption before it even gets started. CIOs must anticipate and defuse emotional triggers and help employees navigate with clarity, transparency, and grounded expectations. This research guides leaders in shaping ...

Analyst(s):   Helen Poitevin   |   Shanna Grafeld   |   Gabriela Vogel   |   Caroline Hewings   |   Tori Paulman   |   Rob O'Donohue   |   Mary Mesaglio
Research Mar 2026
... client? Leaders often feel pressured to begin AI with self-service modernization despite risks such as limited data readiness, uncertain customer adoption and unexpected added costs. Instead, they should build a strong foundation by prioritizing early AI use cases that deliver clear value and reduce ...

Analyst(s):   Jason Bridge
Research Oct 2026
... demonstrate the continued evolution of Salesforce’s AI strategy. Salesforce is positioning the agentic enterprise as a central element of its platform direction, while introducing new considerations for customers related to cost, possible vendor lock-in, capability maturity and governance. CIOs must evaluate ...

Analyst(s):   Saikat Ray   |   Julian Poulter   |   Adam Briggs   |   Steve Rietberg   |   Tad Travis   |   Dan Gottlieb   |   Jo Liversidge   |   Adnan Zijadic   |   Nadine LeBlanc   |   Hannah Decker   |   Gene Alvarez
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