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Research Jul 2025
... Access Research Already a Gartner client? Generative AI is transforming sales and GTM innovations, enabling communications service providers to enhance buyer experiences and free sales teams for high-value engagement. This research helps leaders assess emerging tools that drive efficiency and growth ...

Analyst(s):   Dennis Stevens   |   Kameron Chao
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Premium Research Jun 2026
... China’s AI accelerator market is transforming fast amid policy shifts and U.S. export controls. Heads of infrastructure and operations should discover how local vendors, migration challenges, and new infrastructure needs are impacting enterprise AI strategies and driving critical IT decisions. Insights ...

Analyst(s):   Roger Sheng   |   Elaine Zhang   |   Carolin Zhou
... Client Story How Becton Dickinson Navigates Through Supply Chain Disruption Learn how Gartner provides Kevin Nelson, SVP & CPO at Becton Dickinson, with insights, tools and a strategy to approach supply chain challenges proactively and lead through disruption. Related Gartner resources Gartner for Suppl ...
Premium Research Oct 2026
... November’s General Counsel Monitor highlights how to respond to U.S. midterm risks, the privacy risks of AI wearables, and how the use of AI by law firms could impact the future of the billable hour. Gartner Recommended Reading Gartner Insights Abstract ...

Analyst(s):   Bryan Stieneker   |   Laura Cohn
Research Jul 2026
... Access Insights Already a Gartner client? Traditional product-market fit fails in the AI era. To survive in a highly volatile market, tech CEOs must replace static, feature-based milestones with a dynamic framework centered on structural defensibility and margin sustainability. Overview Analysis Gartner ...

Analyst(s):   Martin Prendergast   |   Peter Havart-Simkin
Video July 22 2025
... e.g., data & analytics, internal consulting, executive communications coaching) Led or influenced impactful cross-functional initiatives (e.g., generative AI adoption) Effectively managed communications during adversity (e.g., budget cuts, talent or organizational challenges) Successfully transitioned ...
Premium Research May 2026
... AI promises to transform CX, but misuse can erode trust and growth. Vendors push “AI everywhere,” yet many use cases have the potential to shortcut human understanding and damage loyalty. This presentation reveals where AI can truly add value in customer journeys and where it undermines connection. ...

Analyst(s):   Christopher Sladdin
Research Oct 2026
... demonstrate the continued evolution of Salesforce’s AI strategy. Salesforce is positioning the agentic enterprise as a central element of its platform direction, while introducing new considerations for customers related to cost, possible vendor lock-in, capability maturity and governance. CIOs must evaluate ...

Analyst(s):   Saikat Ray   |   Julian Poulter   |   Adam Briggs   |   Steve Rietberg   |   Tad Travis   |   Dan Gottlieb   |   Jo Liversidge   |   Adnan Zijadic   |   Nadine LeBlanc   |   Hannah Decker   |   Gene Alvarez
Premium Research Jul 2026
... Twenty percent of AI tasks will represent 80% or more of the AI token spend for the average organization. The winners will not be the ones who simply cut these costs, but the ones who focus on optimizing the value per token of these tasks, investing heavily where tokens create value and cutting cost ...

Analyst(s):   Matt Brasier   |   Yogesh Bhatt   |   Tong Zhang   |   Arun Chandrasekaran   |   Nitish Tyagi   |   Manjunath Bhat   |   Shiva Varma   |   Eyad Tachwali   |   Akis Sklavounakis   |   Leinar Ramos   |   Anthony Mullen   |   Gary Olliffe   |   Ben Yan
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