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Premium Research Oct 2026
... and behavioral barriers. By adopting an open civic data grid, R&D leaders and IT can liberate trapped context, eliminate software lock-in, and build an AI-ready foundation that accelerates discovery. Insights at a Glance Issue Impact More Detail Gartner Recommended Reading Gartner Insights Abstract ...

Analyst(s):   Carolyn Botz   |   Liz Wright
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Research Oct 2026
... Access Insights Already a Gartner client? Customer service and support leaders must shift from managing assisted service interactions to permanently eliminating avoidable demand. Doing so reduces operating costs, protects customer momentum, and safeguards customer lifetime value through an integrated ...

Analyst(s):   John Quaglietta   |   Jennifer MacIntosh
Research Sep 2026
... service providers are seeking AI-enabled solutions for real-time, autonomous customer engagement and revenue growth. This report showcases the use cases and critical capabilities of CSP AI-enabled marketing and sales solutions and evaluates the current standing of market offerings. Overview What You Need ...

Analyst(s):   Pulkit Pandey   |   Khurram Shahzad
Research Sep 2026
... communications service providers identify and evaluate AI-enabled marketing and sales vendors for enhancing marketing and sales activities. It will guide CSP CIOs, CMOs and technology leaders toward well-informed vendor choices in a rapidly evolving market. Market Definition/Description Magic Quadrant Vendor Strengths ...

Analyst(s):   Khurram Shahzad   |   Pulkit Pandey
Premium Research Oct 2026
... Customization of applications has created significant technical debt, limiting AI initiative success and preventing modernization. Leaders must urgently evaluate the value of these features alongside the risk and impact of the debt to prioritize remediation. Insights at a Glance Strategic Planning Assumptions ...

Analyst(s):   Tristan Iles   |   Dixie John
Research Oct 2026
... a Gartner client? AI-embedded delivery models are transforming managed services through higher productivity and reduced manual effort. This checklist helps heads of IT procurement capture AI-generated value, improve transparency, strengthen accountability, and align pricing with AI-enabled outcomes. ...

Analyst(s):   Biswajit Maity   |   Luis Pinto
Premium Research Oct 2026
... This presentation contains detailed data from the 2026 Gartner Total Rewards Preferences Survey to help HR leaders understand where changes in compensation design will capture positive employee preference and trade elements that are less valued today. Overview Gartner Recommended Reading Gartner Insigh ...

Analyst(s):   Ryan Smith   |   Augustus Vickery
Research Oct 2026
... Access Insights Already a Gartner client? Many logistics organizations struggle to convert AI pilots into measurable business value. IDP enables organizations to automate document-driven logistics work by supporting operational decisions and executing routine actions. Heads of logistics can use this ...

Analyst(s):   Randy Eck   |   Kevin Otto
Research Oct 2026
... Access Insights Already a Gartner client? Enterprise demand to govern, observe, and manage autonomous AI-based systems and workloads is driving the AI operations management market. This research provides tech product and service leaders with actionable insights to prioritize strategic capability investment ...

Analyst(s):   Pankaj Prasad   |   Arup Roy
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