... Access Insights Already a Gartner client? Detention and demurrage charges often represent significant and unpredictable costs in global logistics operations. Heads of logistics must strengthen contractual language, define operational parameters, identify constraints and adopt dispute resolution processes ...
Analyst(s): Brian Day
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... Already a Gartner client? The Strait of Hormuz is a key global energy choke point alerting the world to the vulnerability of episodic constraints on the energy supply chain and the growth of sovereign AI. C-level executives of hyperscalers and frontier AI organizations must master energy security management ...
... Building a business case for generative AI (GenAI) presents unique challenges, as its outcomes range from incremental to transformative, often defying traditional valuation metrics. Recent data indicates that only 57% of organizations meet their GenAI return on investment (ROI) expectations, primarily ...
... AI agents are expected to significantly change how organizations perform a wide variety of industry-specific and general business processes. The activities performed will range from supporting everyday AI work by improving interactions with customers, suppliers and employees, to redesigning the remits ...
... AI is set to transform customer service operations. Despite the excitement around generative AI (GenAI) and agentic AI, Gartner 2025 Top Priorities for Customer Service and Support Leaders survey reveals that only 10% of service leaders have achieved their primary business objectives with GenAI investments ...
Analyst(s): Uma Challa | Bern Elliot | Brady Holbrook
... the growth of open-source AI innovation and emergent models. You will walk away from this session with answers to your vital questions and recommended actions to help you achieve your goals. •Explore 4 key AI trends reshaping the future •Gain insights on democratizing AI and reducing barriers •Learn ...
... According to Gartner, more than 50% of generative AI (GenAI) projects fail. However, CIOs can avoid obstacles to scaling GenAI by embracing emerging industry best practices. They must prioritize business value, focus on AI literacy and responsible AI, nurture cross-functional collaboration, and stress ...
... risk of transformation failure, CSOs must proactively manage execution and tailor solutions to their organizational context. DHL Express executed a global CRM transformation via a structured, seller-led approach. Insights at a Glance Impact Actions How to Execute Success Measures Gartner Recommended Reading ...
Analyst(s): Michael Katz | Brendan Condon | Wendy Butler-Mafuz