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Premium Research Jan 2025
... better commerce experiences by increasing conversions and order value. Digital commerce leaders can use this research to learn how to pilot AI agents for customer and employee use cases that have high impact on revenue, customer satisfaction and productivity. Overview Strategic Planning Assumptions Introduction ...

Analyst(s):   Sandy Shen
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Research Mar 2025
... Access Research Already a Gartner client? Service-as-software is an emerging paradigm for commercializing AI agents by selling business outcomes rather than licensing technology. Tech CEOs should note that SaS represents a disruption to the software and services markets by dramatically reducing buyer ...

Analyst(s):   Vuk Janosevic
Research Apr 2025
... partner and enabler of business goals. We discuss how they can link I&O objectives with business goals and describe the connections in a way that accounts for the goals and technical sophistication of their audience. Overview Introduction Analysis Gartner Recommended Reading Gartner Research ...

Analyst(s):   George Spafford
Research Apr 2025
... Access Research Already a Gartner client? Despite the advent of AI assistants and agents, employees struggle to find information for their work. Enterprise applications leaders need to rethink enterprise search as supporting rather than competing with AI assistants and agents. Overview Strategic Planning ...

Analyst(s):   Stephen Emmott
Research Apr 2025
... failing to produce the intended business outcomes. This research identifies three factors contributing to disappointing results and suggests actions for I&O leaders in China to invest more effectively in AI infrastructure. Overview Strategic Planning Assumption Introduction Analysis Contributors Gartner ...

Analyst(s):   Carolin Zhou
Premium Research Dec 2024
... Platform engineering scales DevOps by dedicating a team to the delivery of a shared self-service platform for application developers. Application technical professionals need a product mindset to establish a platform that helps agile development teams deliver higher-quality software faster. Overview ...

Analyst(s):   Richard Watson
Research Jun 2024
... officers can struggle to set expectations with stakeholders for what they will accomplish and how performance should be measured. CPOs should use the first 100 days to shape how the product function is viewed internally and create the foundation for early success. Overview Introduction The First 100 Days ...

Analyst(s):   Charles Sutherland   |   Kevin Knox
Research May 2024
... leaders quickly understand how pricing for AI differs from traditional software licenses or SaaS and how to limit unbudgeted costs. Overview Introduction Analysis Gartner Recommended Reading Note 1: OpenAI Pricing — Language Models Note 2: Google Vertex AI Pricing for Text Generation Gartner Research ...

Analyst(s):   Matthew Higgins   |   Melanie Alexander
Premium Research Feb 2024
... The U.S. federal IT services market is growing at a CAGR of 8.6% and is projected to be $94.7 billion by 2027. IT services product leaders can use this research to assess the U.S. federal government competitive environment and determine which growth opportunities to pursue. Overview Market Opportunity ...

Analyst(s):   Daniel Snyder
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