... Advancing to Level 3 in Gartner’s five-level customer experience management maturity model is the most challenging step for most organizations. Revenue and retention leaders can use this research to make progress in understanding customers, setting a winning strategy and measuring CX impact. Overview ...
Analyst(s): Chad Storlie | Maria Marino | Michael Chiu
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... Access Research Already a Gartner client? Co-solutioning is an agile approach for selecting and procuring transformational solutions and services. Sourcing, procurement and vendor management leaders can leverage this approach in a single-source engagement to renegotiate outsourcing contracts or escalate ...
Analyst(s): Christopher Wiles | Andrea Lanzavecchia | Mark Ray
... leadership these teams need to succeed. This research shows how CIOs can convince CxOs to dedicate business leaders to fusion teams and prepare those leaders for digital product leadership roles. Overview Introduction Analysis Contributors Gartner Recommended Reading Gartner Research ...
... Access Research Already a Gartner client? As cybersecurity becomes a top concern for enterprises, effective cybersecurity governance is imperative. This research provides cybersecurity leaders with guidance on implementing cybersecurity and risk governance practices to demonstrate accountability, authority ...
Analyst(s): Tom Scholtz | Fadeen Davis | Niyati Daftary
... Prepare for ongoing tariff volatility under the current U.S. administration and its potential to expose global sourcing networks to higher costs and supply chain disruption. CPOs can leverage this research to develop strategies that balance short-term changes with long-term considerations. Overview ...
... transformational results for many technology providers, but a successful approach requires ongoing optimization. This self-assessment diagnostic tool helps product leaders determine how well they are executing and how their results compare to their peers. Overview What It Is Directions for Use Gartner Recommended ...
Analyst(s): Mark Wesker | Vivek Tomar | Colin Fletcher | David Yockelson | Carrie Cowan
... safety fuels high-performing executive teams. It is not about avoiding conflict; it’s about creating an environment where ideas can be challenged and refined. This research will help executive leaders implement the four levels of psychological safety for better outcomes. Overview Introduction Analysis ...
Analyst(s): Jennifer Carter | Gabriela Vogel | Shanna Grafeld
... enterprise agile and continuous delivery models to achieve strategic outcomes. PMO leaders need to embrace this shift now, exchanging some top-down control for feedback and learning to enable agility. Overview Introduction Impacts and Recommendations Gartner Recommended Reading Gartner Research ...
Analyst(s): Lars Mieritz | Jennifer Jackson | Robert Handler
... hurdle and are rejected. Without a compelling investment thesis, a funding opportunity is lost. The webinar outlines points of failure with guidance for tech CEOs on how to avoid such pitfalls. Gartner Research ...
Analyst(s): Peter Havart-Simkin | Patrick Stakenas | Annemarie Roussel