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Infographic November 17 2021
... delivery are being distributed beyond IT, changing how CIOs create value. This infographic distills the critical changes leading organizations are making to develop an integrated technology delivery model that distributes responsibilities and accountabilities for leading, managing and governing their ...
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Premium Research Dec 2024
... Modern threats like ransomware and data corruption challenge traditional backup strategies. This research explores resilience best practices and innovative architectures to help I&O technical professionals achieve fast, reliable and comprehensive data recovery. Overview Problem Statement The Gartner Ap ...

Analyst(s):   Stanton Cole
Premium Research Nov 2024
... GenAI can make chatbots more user-friendly, but user satisfaction is low since users expect chatbots to fulfill requests and answer questions. I&O technical professionals can use this research to expand service desk capabilities and delight users by integrating the service catalog and knowledge base ...

Analyst(s):   Tyler Cheney
Premium Research Mar 2025
... vendor landscape is vast and complex. This tool provides a clear and unbiased lens for AI leaders to capture and evaluate vendor claims to help identify the right vendor for their organization’s needs. When to Use Directions for Use Gartner Recommended Reading Gartner Research ...

Analyst(s):   Haritha Khandabattu   |   Arun Chandrasekaran
Research Jul 2019
... competitive advantage. What You Need to Know The Hype Cycle The Priority Matrix Off the Hype Cycle On the Rise Blockchain for Lead Generation Partner Data Exchange Platforms IoT for CRM Sales Knowledge Graphs for Sales Conversational Engagement Analytics for Sales Algorithmic Guided Selling Sales Engagement ...

Analyst(s):   Theodore Travis   |   Adnan Zijadic   |   Melissa Hilbert
Research Jan 2024
... Access Research Already a Gartner client? Evolving workforces and infrastructure require more holistic approaches to infrastructure security. Gartner’s 2024 infrastructure security initiative advises security and risk management leaders on security to safeguard growing and evolving workloads, networks ...

Analyst(s):   John Watts   |   Franz Hinner
Research Sep 2024
... Access Research Already a Gartner client? Organizations are adopting DevOps platforms to streamline their software delivery workflows, boost developer experience and ensure consistent outputs. Software engineering leaders can assess platforms in this research, weighing their strengths and weaknesses a ...

Analyst(s):   Bill Holz   |   Keith Mann   |   George Spafford   |   Thomas Murphy
Research Mar 2021
... Already a Gartner client? This paper provides CIOs with a snapshot of 2021 talent plans from nearly 200 organizations to provide insight into how other IT functions plan to respond to their firms’ aggressive acceleration of digital business initiatives. Overview Data Insights Gartner Recommended Reading ...

Analyst(s):   CIO Research Team
Research Jul 2020
... benchmark of almost 300 organizations globally found that top-performing CIOs make legacy modernization a business, not just an IT initiative, and they apply continuous focus to it. Data Snapshot Data Insights What You Need to Do Gartner Recommended Reading Gartner Insights Abstract ...

Analyst(s):   CIO Research Team
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