... Access Research Already a Gartner client? Container management solutions are meeting or exceeding enterprise requirements. I&O leaders must navigate an expansive marketplace to find vendors that support agility, modernization and transformation initiatives. Strategic Planning Assumptions Market Definiti ...
Analyst(s): Wataru Katsurashima | Tony Iams | Lucas Albuquerque | Dennis Smith | Michael Warrilow
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... Conversation analytics platforms support the process of extracting insights from natural language conversations between customers and service and support channels. Customer service and support technology leaders can use this guide to understand trends and assess capabilities in the market. Overview St ...
Analyst(s): Daniel O'Sullivan | Uma Challa | Brian Weber
... The contact center infrastructure market continues to decline; however, many users of these on-premises and private cloud contact center systems are not yet ready to migrate to CCaaS solutions. This Market Guide helps customer service and support technology leaders differentiate CCI offerings. Overvi ...
Analyst(s): Jason Bridge | Drew Kraus | Pri Rathnayake
... Sales enablement platforms provide essential functionality to support the enablement of sales organizations through content, training and coaching. Application leaders supporting CRM sales technology and sales enablement should use this Market Guide to review vendors and key capabilities offered. Ove ...
Analyst(s): Doug Bushee | Alastair Woolcock | Melissa Hilbert | Mark Paine
... Sales enablement platforms provide essential functionality to support sales organizations, especially in a postpandemic recovery. Application leaders supporting CRM sales technology should use this Market Guide to improve their understanding of the key capabilities offered. Overview Market Definition M ...
Analyst(s): Melissa Hilbert | Alastair Woolcock | Mark Paine | Tad Travis
... The COVID-19 pandemic has propelled the digital commerce market to new heights by forcing organizations into adoption and vendors into new approaches and pricing models. We evaluate the viability of 15 vendors to help application leaders supporting digital commerce make informed evaluations. Market D ...
Analyst(s): Penny Gillespie | Yanna Dharmasthira | Mike Lowndes | Jason Daigler | Sandy Shen
... While the market continues to shrink, and vendor investment stagnates, many users of on-premises or single-tenant “private cloud” contact center systems are not yet ready to migrate to CCaaS solutions. This Market Guide helps application leaders differentiate CCI offerings. Overview Market Definition M ...
Analyst(s): Pri Rathnayake | Drew Kraus | Steve Blood
... Access Research Already a Gartner client? Platform engineering teams are tasked with improving developer experience, ensuring consistent governance, and enabling discovery and access to software development and delivery capabilities. Platform engineering leaders can use internal developer portals to a ...
... Intranet packaged solutions may appear similar, but their varying capabilities make some better suited to specific requirements and use cases. Application leaders driving intranet efforts should use this research to find the IPS vendors that best fit their use cases. Overview What You Need to Know Anal ...
Analyst(s): Mike Gotta | Priyanka Singh | Gavin Tay | Larry Cannell