... enterprise architecture and technology innovation function to prioritize improvements and create an actionable plan to improve performance. Overview What It Is What You Get Recommended by the Authors Gartner Insights Abstract ...
Analyst(s): Enterprise Architecture Research Team
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... Generational technology innovation along with a rapidly evolving marketplace compel customer service and support technology leaders to be agents of change. This initiative guides the modernization of the customer service and support stack while incorporating the most impactful new technologies. Scope ...
... The SIS market is evolving as vendors pursue strategies to update legacy offerings and new offerings emerge. CIOs must communicate to institution leaders that moving to configurable solutions requires understanding new business processes and commitment to optimization or digital transformation. Marke ...
... Central EA groups struggle to support product teams outside IT engaged in digital delivery. Enterprise architecture and technology innovation leaders can learn how adidas offers value-added services that enable product teams to create high-quality solutions faster without reducing their autonomy. Overview ...
... Central EA groups are too far removed from product lines’ business context to influence architecturally significant decisions. In this case study, enterprise architecture and technology innovation leaders can learn how Hanover embeds architects within product lines, where they can add most value. Ove ...
... practices featured in this presentation to redefine EA’s scope, roles and organizational model; to best align with enterprises moving toward cross-functional IT product lines and distributed decision making. Gartner Insights Abstract ...
... Organizations spend more on CRM technology than other enterprise applications, yet executive sales leaders have low confidence in their own tech stack. Sales operations leaders can use these implementation best practices to deliver valued sales technology. Overview Strategic Planning Assumption(s) Intr ...
... Gartner does not expect there to be a single dominant blockchain platform within the next four years, as platforms mature to provide a decentralized transaction architecture. Application leaders must define their expectations when evaluating the functionality and services of blockchain platforms. Gar ...
... Higher education has mounting interest in blockchain initiatives with vendors and institutions experimenting with a wide variety of use cases. CIOs should balance a near-term focus on practical use cases with a responsible curiosity about the long-term transformative potential. Overview Analysis Gartne ...