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Research Oct 2019
... The customer service and support technology landscape is reshaping. Some vendors now provide broader portfolios. Before investing, application leaders for customer service must consider the impact of consolidated contact center, CRM customer service, analytics and WEM solutions. Impacts Analysis Impacts ...

Analyst(s):   Simon Harrison   |   Jim Davies
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Webinar On-Demand
... this free webinar as Gartner expert Bart Willemsen takes questions from you and your peers on the Gartner Top Strategic Technology Trends for 2024 and how CIOs and IT leaders can use them to ensure future success. •Prioritize sustainable technology trends, aligning practical cybersecurity with business ...

Analyst(s):   Bart Willemsen
Research Oct 2019
... to Support Hybrid Cloud and Multicloud Adoption by Incorporating High-Demand, High-Margin Services Develop Vertical-Specific Services by Including Industry Compliance Functionality Expand Service Coverage by Participating in One or More of the Hyperscale CSP Partner Ecosystems Background and Context ...

Analyst(s):   Sid Nag
Research Jan 2024
... Access Research Already a Gartner client? Just stopping by? Procurement is tasked with delivering cost savings, improving efficiency, and managing risk and compliance. This Magic Quadrant will help procurement technology leaders evaluate and select the most suitable software vendor to digitize their so ...

Analyst(s):   Micky Keck   |   Lynne Phelan   |   Balaji Abbabatulla   |   Kaitlynn Sommers   |   Chaithanya Paradarami   |   Cian Curtin   |   Naveen Mahendra
Research Feb 2024
... Access Research Already a Gartner client? The AI-augmented software-testing market continues to evolve rapidly, fueled by innovations in AI — particularly generative AI. Software engineering leaders must act quickly to take advantage of increasing tool capabilities in software-testing, while also miti ...

Analyst(s):   Deacon D.K Wan   |   Joachim Herschmann   |   Thomas Murphy   |   Frank O'Connor   |   Jim Scheibmeir
Premium Research Mar 2025
... Procurement is tasked with delivering cost savings, improving efficiency and managing risk and compliance. This Magic Quadrant will help procurement technology leaders evaluate and select the most suitable software vendor to optimize and digitize their sourcing and procurement processes. Market Defin ...

Analyst(s):   Cian Curtin   |   Lynne Phelan   |   Kaitlynn Sommers   |   Martin Shreffler   |   Chaithanya Paradarami   |   Balaji Abbabatulla   |   Micky Keck
Premium Research Apr 2020
... Access Insights Already a Gartner client? The COVID-19 pandemic has thrown an already chaotic regulatory landscape into even greater disarray. This document offers best practices and solutions to help application leaders bring order to their organizations, both in the immediate crisis and beyond. Overv ...

Analyst(s):   Jie Zhang   |   Elizabeth Kim   |   Jim Murphy
Research Jun 2020
... CIOs new to the role have 100 days to make an impact and position themselves with a smooth runway to succeed. Five common pitfalls made by incoming CIOs can prove fatal to their effectiveness, satisfaction, and ultimately, tenure in the role. Gartner Insights Abstract ...

Analyst(s):   Kelly Calhoun Williams
Research Mar 2017
... Recommendations The emergence of data science and self-service or "citizen" users is driving data and analytics leaders to seek more diverse solutions for infrastructure design and implementation A diverse spectrum of analytics use cases often results in conflicts between differing infrastructure options ...

Analyst(s):   Mark Beyer
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