... This case study for application leaders showcases Intrado’s approach to creating a tailored development plan for each product team. This focuses the team’s development efforts on the capabilities with the most significant impact on achieving business outcomes. Overview Solution Highlights Challenge ...
Analyst(s): Applications Research Team
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... scale, and digital and self-service complexity. This research will help customer service and support technology leaders find the best-fit providers for their needs. Market Definition/Description Magic Quadrant Vendor Strengths and Cautions 8x8 Amazon Web Services Cisco Content Guru Five9 Genesys NICE ...
Analyst(s): Drew Kraus | Megan Fernandez | Pankil Sheth | Pri Rathnayake | Jason Bridge
... SaaS student information systems are evolving slowly, even as customer interest and vendor investments grow. Complex SIS transitions are impacted by changing business models, limited resources or cautious leadership. Higher education CIOs can use this research to evaluate and navigate in the market. ...
... Going into 2021, IT employees are the most confident they have been in a year about job opportunities open to them. CIOs can gain an edge in the job market by embracing the hybrid work model and including it in their employee value proposition. Data Snapshot Data Insights What You Need to Do Gartner ...
... Business units increasingly control their own development efforts, in which business technologists play a critical role. Executing as a digital business hinges on CIOs and CxOs working together to utilize their joint technology resources. Gartner Insights Abstract ...
... Access Insights Already a Gartner client? Before modernizing applications, it’s vital to use advanced complexity analysis tools, though their price may exceed the budget. Application leaders can justify the extra expense by also using these tools’ analysis to make applications more effective through ...
... Electronic health records are essential to confronting the challenges of a fast-changing healthcare environment, managing costs and maintaining quality patient care. Gartner's best practices can help HDO CIOs effectively implement these systems and avoid common pitfalls. Key Challenges Introduction Ana ...
... Implementing speech analytics technology for customer service is a multiyear commitment of time and expense, but returns benefits if done right. Application leaders should follow these best practices to identify and reconcile trade-offs to pick the best-fit solution. Key Challenges Introduction Analysis ...
... The digital commerce ecosystem has become more modularized due to its expanded adoption across various business models and industry verticals. Application leaders should evaluate whether these emerging vendors could help them achieve specific business objectives in their digital commerce ecosystem. ...
Analyst(s): Aditya Vasudevan | Jason Daigler | Sandy Shen | Mike Lowndes