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Conference Highlight November 08 2022
... It's not too late to join the conference Latest Releases Barcelona, Spain, November 8, 2022 Gartner IT Symposium/Xpo 2022 Barcelona: Day 2 Highlights We are bringing you news and highlights from Gartner IT Symposium/Xpo, taking place this week in Barcelona, Spain. Below is a collection of the key announcements ...
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... The hype around generative AI (GenAI) and the concentration of pretrained AI models in the hands of only a few providers make it a societal concern. CIOs, AI leaders and IT leaders are challenged to effectively govern AI due to its rapidly evolving characteristics and potential to harm the enterprise ...

Analyst(s):   Svetlana Sicular
Research Jun 2020
... While their usefulness for enterprise is still evolving, decentralized authority models like blockchain have introduced alternative methods for tracking and managing customer data. Application leaders in China need to understand the direction of decentralized technologies or risk lagging behind competitors ...

Analyst(s):   Adrian Leow
Research Oct 2021
... Digital commerce sales, fueled by COVID-19, account for 45% of organizations’ sales on average. The number of B2B digital commerce initiatives now surpasses that of B2C. Application leaders can use this survey for self-assessment, planning and identifying opportunities. Gartner Insights Abstract ...

Analyst(s):   Sandy Shen   |   Penny Gillespie
Research Nov 2018
... client? CIOs cannot buy a digital platform, so they must build one themselves. This report shows how to design for the initial use cases, build “sense, decide and act” capabilities, and prepare for obstacles and continual change, while integrating systems and adding new technologies. Key Challenges Introduction ...

Analyst(s):   Bill Swanton
Research May 2019
... Governance roadblocks often impede agile teams from achieving goals for delivery speed and responsiveness. Here are 4 tactics that enable agile teams to independently achieve governance activities to accelerate delivery. Recommended by the Authors Gartner Insights Abstract ...

Analyst(s):   Applications Research Team
Research Dec 2017
... Engagement Channels Improve Customer-Facing Processes and Touchpoints to Create a Solid Foundation for Personalization Build or Utilize a Digital Personalization Engine for Commerce Deploy and Monitor Metrics for Personalization Gartner Recommended Reading Gartner Insights Abstract ...

Analyst(s):   Penny Gillespie   |   Guneet Bharaj
Research Jun 2019
... Strategy Evaluate CDR Solutions, With a Focus on Differentiating Requirements Leverage Use Cases and/or User Stories for a Comprehensive Understanding of Potential Solutions Allocate Funds for Third-Party Project Implementation Conclusion Gartner Recommended Reading Gartner Insights Abstract ...

Analyst(s):   Christina Rinaldi   |   Alia Mendonsa
Research Sep 2017
... That Converge on Common Goals Activate All Levels of Metrics via Transparent Dashboards What You Need to Do Do This First Priority Actions for You Priority Actions for Your Team Gartner Recommended Reading Gartner Insights Abstract ...

Analyst(s):   Kirsten Newbold-Knipp
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