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Research Dec 2020
... Gartner client? This document outlines best practices and resources available to support data preparation and alignment to the Gartner consensus model for organizations using the Gartner tools to undergo benchmarking exercises. Overview Analysis Recommended by the Authors Gartner Insights Abstract ...

Analyst(s):   Eric Stegman   |   Shaivya Kaushal   |   Shreya Futela   |   Sneha Sharma   |   Nick Michelogiannakis   |   Jamie Guevara
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Research Dec 2020
... This document outlines best practices and resources available to support data preparation and alignment to the Gartner consensus model for organizations using the Gartner IT Budget to undergo benchmarking exercises. Overview Analysis Recommended by the Authors Gartner Insights Abstract ...

Analyst(s):   Sneha Sharma   |   Jamie Guevara   |   Eric Stegman   |   Shaivya Kaushal   |   Nick Michelogiannakis   |   Shreya Futela
Research Jan 2017
... Personalization Definition Why It's Hot What We're Seeing Payments Definition Why It's Hot What We're Seeing B2B/B2C Convergence Definition Why It's Hot What We're Seeing Customer Journey Analytics Definition Why It's Hot What We're Seeing API-Based Commerce Platforms Definition Why It's Hot What We're Seeing ...

Analyst(s):   Mark Lewis   |   Jason Daigler   |   Sandy Shen   |   Mike Lowndes   |   Penny Gillespie   |   Chris Fletcher
Research Jun 2019
... articulate a multilayer integration strategy that supports five key dimensions. Key Challenges Introduction The Significant Cost of Integration The Need for Organizationwide Integration Analysis Step 1. Task the Individual Application Leaders to Collect Integration Requirements From Their Domains Designing ...

Analyst(s):   Theodore Travis   |   Mike Guay   |   Massimo Pezzini   |   Jeffrey Mann   |   Kimihiko Iijima   |   Ilona Hansen
Research Dec 2017
... Generational shifts in expectations for better customer service and engagement will severely challenge enterprises. Application leaders must understand emerging trends such as new engagement channels, hype around AI and security, and critical decisions on the right level of human support. Analysis What ...

Analyst(s):   Jim Robinson   |   Olive Huang   |   Jim Davies   |   Bern Elliot   |   Nadine LeBlanc   |   Michael Maoz   |   Jenny Sussin   |   Brian Manusama
Research Aug 2017
... Access Insights Already a Gartner client? This Toolkit provides CIOs with a workshop for introducing the Five Situational Leadership Types to their IT management teams. It provides an overview of the five types as well as a self-assessment questionnaire to use with the workshop participants. When to ...

Analyst(s):   Tina Nunno   |   Suzanne Adnams
Research Mar 2020
... CIOs find culture hard to understand and even harder to change. This research presents five dimensions of culture that are valuable starting points for understanding one’s culture. Overview Analysis Gartner Recommended Reading Gartner Insights Abstract ...

Analyst(s):   Daniel Sanchez Reina   |   Ed Gabrys   |   Jose Ramirez   |   Christie Struckman
Research Aug 2019
... Access Insights Already a Gartner client? Despite a wealth of cloud economics advice, IT organizations rarely realize anticipated savings and find further cost reductions elusive. CIOs’ teams should take these practical actions in demand, provider and financial management to realize cost savings and ...

Analyst(s):   Stewart Buchanan
Research May 2019
... all levels in IT, yet don’t have a structured program for both diversity and inclusion. CIOs can make a tangible difference by adopting best practices, using a programmatic approach and holding leadership accountable through metrics. Key Challenges Introduction Analysis Recruit Women Into IT, Monitoring ...

Analyst(s):   Christie Struckman
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