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Research Apr 2024
... Access Research Already a Gartner client? SAPアプリケーションのパブリック・クラウドへの移行に関して、企業は難しい決断を迫られることが多い。本リサーチノートでは、移行によるメリット、課題、リスクのほか、どこに柔軟性が存在するかについて探る。アプリケーション・リーダーは、本リサーチノートを活用することで、トレードオフを評価して自社のニーズに最適なパブリック・クラウド・サービスを選択することができる。 要約 戦略的プランニングの仮説事項 はじめに 分析 根拠 推奨リサーチ 備考1:パブリック・クラウドにSAPアプリケーションを移行する準備 Gartner Research ...

Analyst(s):   Koji Motoyoshi
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Premium Research Apr 2024
... A majority (57%) of German organizations are focused on delivering greater business value using cloud; far fewer organizations consider reducing cloud costs as more important. This research enables product leaders to build a custom go-to-market strategy aimed at German enterprise clients. Overview Dat ...

Analyst(s):   Rene Buest
Premium Research Apr 2024
... Currently, customer surveys have limited value due to their low response rates and narrow scope. Customer service and support leaders need to rethink their VoC strategy and use other approaches and tools beyond surveys to gain valuable insight and create an intelligence center of customer data. Overv ...

Analyst(s):   Deborah Alvord
Premium Research Apr 2024
... A successful demand generation program requires robust content that aligns with buyer profiles and drives conversion throughout the entire buying journey. Product marketers can utilize this research to plan and develop content to drive conversion. Overview Introduction Analysis Gartner Recommended Readi ...

Analyst(s):   Alan Antin
Premium Research Apr 2024
... Cloud projects rarely fail completely, but many of them encounter implementation challenges. Here, we provide guidance to technical professionals involved with troubleshooting problematic cloud implementations and determining the best path forward. Overview Analysis Recommendations Conclusion Gartner Rec ...

Analyst(s):   Lydia Leong
Research Apr 2024
... Access Research Already a Gartner client? 従来のジャーニー・マップは長期的な成果の促進につながっておらず、マルチチャネル・ジャーニーの改善が、顧客サービス/サポート・リーダーの課題になっている。本リサーチノートでは、カスタマー・ジャーニー・アナリティクス/オーケストレーション・ツールによって、CXの分析、優先順位付け、オーケストレーションを改善することで、当該リーダーがどのようにメリットを得られるかを示す。 要約 はじめに 解説 メリットと用途 リスク 代替選択肢 推奨事項 根拠 推奨リサーチ Gartner Research ...

Analyst(s):   Ken Kawabe
Premium Research Apr 2024
... To establish an effective learning culture and ensure all employees have opportunities to develop in their careers, learning and development leaders must focus on building employees’ capability and motivation to learn. They must also eliminate barriers that hinder employees’ access to learning. Gartn ...

Analyst(s):   Jonah Shepp
Premium Research Apr 2024
... Field marketers are often focused on tactical activities, which rarely contribute to customer growth strategies. Product marketers must collaborate more closely with sales and customer success teams and utilize centralized resources to drive revenue growth among existing customers. Overview Introducti ...

Analyst(s):   Susan Graeme
Research Jun 2024
... cross-functional impact on people, processes and technology. Customer service and support leaders should partner with their colleagues throughout the business and IT to build a governance model designed to support and sustain their DCE programs. Overview Introduction Impacts and Recommendations Gartner Recommended ...

Analyst(s):   John Quaglietta
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