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Premium Research Jul 2025
... Asset-intensive operational technology industries — such as manufacturing, oil and gas and utilities — struggle to implement AI in complex OT environments due to the lack of a structured approach. This research offers technical professionals a five-step roadmap to implement AI (including generative AI ...

Analyst(s):   Sushovan Mukhopadhyay
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Research Dec 2017
... enterprise-level IT spending and staffing metrics, as well as business productivity ratios for the Utilities vertical industry. Information provided was collected throughout 2017 from a global audience of CIOs and IT Leaders. Analysis How Does Your IT Organization Stack Up Against the Competition? IT Key Metrics ...

Analyst(s):   Linda Hall   |   Eric Stegman   |   Disha Badlani   |   Shreya Futela
... to detailed deep dives. They also leveraged a Gartner Executive Partner to guide, stretch and verify thinking around industry best practices. Business impact With support from Gartner for Executive Programs, the Chief Technology Officer was able to: Implement an agile delivery methodology through a Fusion ...
Client Story July 23 2026
... advancements and AI integration. Staying ahead of industry trends and maintaining its competitive edge in a constantly evolving market. Industry Retail Client Contact Jani Tuominen, Head of IT - CX & Digital Innovation, Paulig Group Employees < 5,000 ...
Client Story July 23 2026
... the City of Burlington recognized the importance of technology in achieving the city's goals and increased the IT budget to enable the city to effectively implement strategic objectives. Industry Canada Government Client Contacts Chad MacDonald Executive Director Digital Service and Chief Information Officer ...
... administrative tasks, directly increasing the time available for customer care and delivering measurable operational improvements. Industry Social Services Revenue Approx. USD $896M Employees Approx. 13,000 Learn more about Gartner products for CIOs Related Gartner resources CIO Conferences CIO Initiative ...
Research Dec 2025
... Gartner collects IT Spending and Staffing data from the IT Budget Tool and other sources on a year round basis. This analysis provides insight into metrics for the Utilities Industry from that dataset. CIOs and IT Leaders should measure and benchmark their organization’s IT metrics using the IT Budget Tool ...

Analyst(s):   Prachi Tyagi   |   Pankaj Mehta   |   Jamie Guevara   |   Eric Stegman   |   Aditi Sharma
Webinar On-Demand
... applications. However, many initiatives struggle because the underlying automation foundation is fragmented, insufficiently governed or not designed for agent-driven execution. In many cases, automation maturity, not AI sophistication, determines whether agents can execute work reliably at scale. This ...

Analyst(s):   Mike Levisay   |   Ilona Hansen
Premium Research Feb 2026
... Anthropic a supply chain risk. It has ordered that no contractor, supplier or partner doing business with the U.S. military conduct any commercial activity with Anthropic. This may prompt a significant ripple effect in the industry. The recent dynamics highlight the necessity for building contractual and operational ...

Analyst(s):   Yanni Karalis   |   Lydia Clougherty Jones   |   Gary Olliffe   |   Adam Preset   |   Patrick Connaughton
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