... Utility companies need modern, event-based customer information systems to meet evolving market demands. Utility CIOs can use this Market Guide for insights into the advantages and functionality of customer information systems. Overview Strategic Planning Assumption Market Definition Market Description ...
Analyst(s): Lloyd Jones | Jo-Ann Clynch
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... Modernizing industry core systems is essential for scaling AI and unlocking business value, yet most organizations still struggle with fragmented data, rigid processes and modest budgets. CIOs must reposition modernization as an AI enabler that directly supports faster deployment, improved data accessibility ...
... technology adoption. Influencers can help bridge the gap for employees who prefer not to contact IT — the 2022 Gartner Digital Worker Survey confirms that a sizable amount (27%) of digital workers prefer (as their first option) to seek help outside of IT. They communicate best practices, successes and challenges ...
... The future of value creation for retailers and consumer goods companies is a story of “pluses”: humans plus agents, products plus services, and inventory plus experiences. CIOs can use these insights to explore the trends shaping consumer industries through 2040, when technology leverage moves beyond ...
... When choosing software products to manage revenue and customer service, utility CIOs must address new requirements resulting from changing utility business models during energy transition. This Market Guide provides insights on utility billing and customer service systems. Overview Strategic Planning Assumption ...
... differentiation. In this session, Gartner experts explore three archetypes of moat disruption and examine how AI is changing the competitive landscape across industries. The discussion highlights where new risks are emerging, how traditional defenses are being challenged, and the practical actions executive technology ...
... •Define the scope, capabilities and provider landscape of physical AI services (PAIS) •Understand the market forces accelerating demand for physical AI services •Explore Gartner's Emerging Market Quadrant methodology and provider categories •Evaluate established vendors across the market shaper, pacesetter ...
... next‑generation ERP, including AI and composable architecture •A framework to assess where your ERP capabilities stand today •Priority actions to prepare for the next 12 to 18 months Market volatility and operational complexity are outpacing the ability of traditional, human‑mediated ERP systems to respond ...
... Utilities under pressure to optimize capital expenditures are focusing more on asset investment planning solutions that emphasize “rethinking asset strategies” over replacing assets. Utility CIOs can use this research to understand asset investment planning offerings and market conditions. Analysis ...