Gartner Research

Market Guide for Utility Customer Information Systems

Published: 09 November 2020

ID: G00721320

Analyst(s): Zarko Sumic , Ethan Cohen

Summary

When choosing software products to manage revenue and customer service, utility CIOs must address new requirements resulting from changing utility business models during energy transition. This Market Guide provides insights on utility billing and customer service systems.

Table Of Contents

Overview

Strategic Planning Assumption

Market Definition

Market Description

Market Direction

Market Analysis

Representative Vendors

Vendor Profiles

Market Recommendations

Gartner Recommended Reading

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