... Organizations investing in digital customer service face a confusing landscape, with AI innovation blurring the lines between once well-established and distinct markets. Customer service leaders can turn the challenge into an opportunity by rethinking their platform strategy. Insights at a Glance Stra ...
Analyst(s): Brett Overbey
Get more from Gartner
Interested in receiving proven business and technology insights, analyst guidance, benchmarks, diagnostics and more? Connect with a Gartner representative to learn more about becoming a Gartner client.
... Despite economic headwinds, organizations continue to invest in customer service technologies, focusing on AI and GenAI to improve performance. This HypeCycle will help customer service and support technology leaders assess the maturity and risks of customer service and support technologies. Analysis Definition ...
... Tailored Engagement Approaches to Improve Data Literacy in Midsize Enterprises Data literacy is the ability to read, write and communicate data in context. By: CIO Research Team Low data literacy results in uninformed decisions that impede digital business growth. Though this research understand how to ...
... 3 Steps to Start Your RPA Journey Discover how you can achieve cost savings and deliver business value from robotic process automation. Analysts: Naved Rashid, Saikat Ray Robotic Process Automation (RPA) promises to deliver cost savings and efficiency by automating routine manual and repetitive process ...
... models are insufficient for an AI-driven future. Download the research to: Establish sound data security with robust governance Deliver reliable data through a comprehensive data and analytics strategy and operating model (DASOM) Align IT with CEO-driven operating model changes for AI success Ensure your ...
... Deep research tools go beyond simple information retrieval by providing comprehensive answers and reports derived from using multistep logic, tool use and validations. AI leaders must understand and evaluate the capabilities, strategic benefits and inherent risks of these emerging tools to make info ...
Analyst(s): Arun Batchu | Rajesh Kandaswamy | Luke Parker | Howard Dodd | Nabeeha Ahmed