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Premium Research Apr 2025
... Organizations use VoC platforms to manage the customer experience through a deep understanding of customer needs and perceptions. This research helps you identify vendors whose VoC platforms are best equipped to help them achieve their CX and business objectives. Market Definition/Description Magic Qu ...

Analyst(s):   Maria Marino   |   Patrick Quinlan   |   Chad Storlie   |   Michael Maziarka   |   Deborah Alvord
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Research Feb 2024
... Already a Gartner client? Just stopping by? With the market for GenAI solutions maturing, and vertical solutions for specific industry needs being developed, CIOs face the tough task of selecting the most suitable vendor and solution. Comparing industry requirements against technical and large-language-model ...

Analyst(s):   Tony Sheehan   |   Kimberly Harris-Ferrante   |   Arun Chandrasekaran   |   Ellen Eichhorn
Premium Research Aug 2025
... Microsoft 365 holds a 77% market share in SaaS enterprise productivity, but rising prices are leading many digital workplace application leaders to evaluate alternatives, such as Google Workspace. Use this research to ease the transition from Microsoft 365 to Google Workspace. Overview Introduction Ana ...

Analyst(s):   Joe Mariano   |   Nikos Drakos   |   Max Goss   |   Adam Preset   |   Simone Cleminson
Research Sep 2025
... Access Insights Already a Gartner client? As 5G deployment shifts to stand-alone networks and cloud infrastructure, the 5G core market is evolving. Vendors offer innovative solutions with varied go-to-market strategies, leveraging AI, edge computing, and open APIs. Communications service provider CIOs ...

Analyst(s):   Enrique Hernandez-Valencia   |   Susan Welsh   |   Kosei Takiishi   |   Peter Liu
Premium Research May 2025
... This research highlights six trends that are enabling organizations to navigate disruption and efficiently deliver capabilities. Software engineering leaders must use this foresight to accelerate innovation with AI-driven automation and implement efficient, future-ready engineering practices. Overvie ...

Analyst(s):   Manjunath Bhat   |   Philip Walsh   |   Joachim Herschmann   |   Arun Batchu   |   Cary Pillers   |   Haritha Khandabattu   |   Nitish Tyagi
Premium Research Jul 2025
... and workforce planning. AI leaders can use this research to benchmark their teams’ skills and characteristics across geographies, company sizes and industries. Gartner Research ...

Analyst(s):   Shubhangi Vashisth   |   Anisha Agrawal   |   Chetanya Gupta   |   Anthony Mullen   |   Ayush Saxena
Premium Research Jun 2025
... Creating a pipeline of AI use cases in service and support is challenging, often due to internal misalignment and prioritization issues. This research offers customer service and support technology leaders a four-step guide to develop an AI use case pipeline that maximizes results and minimizes risk ...

Analyst(s):   Francesco Vicchi   |   Uma Challa
Premium Research Apr 2025
... prioritize technology investments. This tool provides peer data for 45 technologies to inform leaders’ technology adoption choices and offers an editable template to help them plan and communicate their decisions. When to Use Directions for Use Gartner Recommended Reading Gartner Research ...

Analyst(s):   Neha Agarwal   |   Karen Punnen
Research Jan 2026
... Access Insights Already a Gartner client? Inefficient and inflexible integration architectures and approaches lead to higher costs and hinder business agility. This framework enables software engineering leaders to define and implement a strategic, flexible approach to integration that aligns with and ...

Analyst(s):   Andrew Humphreys   |   Keith Guttridge   |   Shrey Pasricha
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