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Research January 29 2026
... efficient) or “digital business transformation” (reimagining the business model itself). Business models, therefore, are dynamic by necessity. CIOs and IT leaders can use this research to understand how new organization designs and other changes impact the enterprise’s operating model. Complete the form ...
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Premium Research May 2025
... This research highlights six trends that are enabling organizations to navigate disruption and efficiently deliver capabilities. Software engineering leaders must use this foresight to accelerate innovation with AI-driven automation and implement efficient, future-ready engineering practices. Overvie ...

Analyst(s):   Manjunath Bhat   |   Philip Walsh   |   Joachim Herschmann   |   Arun Batchu   |   Cary Pillers   |   Haritha Khandabattu   |   Nitish Tyagi
Research Apr 2017
... Utility CIOs must choose technology partners to manage increasingly distributed energy resources and to satisfy rising customer expectations. Our updated Magic Quadrant evaluates vendor capabilities in this global market for systems to manage the evolving grid. Market Definition/Description Core Functions ...

Analyst(s):   Zarko Sumic
Research Oct 2025
... Gartner client? As a CIO, you’re expected to deliver value with AI — even if the technology and your people aren’t ready. Use the insights from Gartner’s IT Symposium/Xpo keynote to navigate AI readiness and human readiness, so you can find, capture and sustain value along the “golden path.” Insights at a ...

Analyst(s):   George Brocklehurst   |   Frances Karamouzis   |   Alastair Woolcock   |   Helen Poitevin   |   Gaurav Gupta   |   Soyeb Barot   |   Rajesh Kandaswamy   |   Mary Mesaglio   |   Don Scheibenreif   |   Hung LeHong   |   Alicia Mullery   |   Mukul Saha   |   Nate Suda   |   Daryl Plummer   |   Ran Xu
Premium Research Apr 2025
... prioritize technology investments. This tool provides peer data for 45 technologies to inform leaders’ technology adoption choices and offers an editable template to help them plan and communicate their decisions. When to Use Directions for Use Gartner Recommended Reading Gartner Research ...

Analyst(s):   Neha Agarwal   |   Karen Punnen
Premium Research Jun 2025
... Creating a pipeline of AI use cases in service and support is challenging, often due to internal misalignment and prioritization issues. This research offers customer service and support technology leaders a four-step guide to develop an AI use case pipeline that maximizes results and minimizes risk ...

Analyst(s):   Francesco Vicchi   |   Uma Challa
Premium Research Sep 2025
... Agentic AI opens up groundbreaking possibilities for customer service, but achieving meaningful results requires distinguishing genuine capabilities from inflated claims. This research outlines the most impactful use cases and provides actionable advice to help organizations recognize and apply them ...

Analyst(s):   Daniel O'Sullivan   |   Francesco Vicchi
Webinar On-Demand
... _____________________________ The criticality, scalability and democratization of AI requires governance to balance the AI’s value with the new risks it poses. AI encompasses a continually evolving technological landscape in which there are trade-offs between scale, performance, explainability, accessibility ...

Analyst(s):   Svetlana Sicular
Research Jan 2026
... Access Insights Already a Gartner client? Inefficient and inflexible integration architectures and approaches lead to higher costs and hinder business agility. This framework enables software engineering leaders to define and implement a strategic, flexible approach to integration that aligns with and ...

Analyst(s):   Andrew Humphreys   |   Keith Guttridge   |   Shrey Pasricha
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