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Research Jul 2025
... requirements template and a vendor evaluation template to help I&O leaders write compelling ITSM platform RFPs. Legal Disclaimer When to Use Directions for Use Gartner Recommended Reading Gartner Research ...

Analyst(s):   Rich Doheny   |   Jen Lichucki   |   Siddharth Shetty   |   Jan Cook
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Research Aug 2025
... lock-in. Software engineering leaders must realize the platforms excel at rapid prototyping, disposable tools and proof-of-concepts, but aren’t suited for creating enterprise-grade applications. Overview Strategic Planning Assumption Introduction Description Benefits and Uses Risks Adoption Rate Alternatives ...

Analyst(s):   C.A. Swan   |   Manjunath Bhat   |   Bill Blosen
Research Oct 2023
... Access Insights Already a Gartner client? As organizations continue their digital journeys, the need for top-down, application-driven transformation services continues to accelerate. The market for cloud IT services will see a five-year CAGR of 10.1% with the revenue reaching $325 billion constant U. ...

Analyst(s):   David Ackerman   |   Brandon Medford   |   Colleen Graham
Webinar On-Demand
... knowledge graphs, enhances deep situational awareness by leveraging all enterprise data. Join this complimentary Gartner webinar as a Gartner expert guides you through the compelling business benefits of perceptive analytics, such as drastically reduced time-to-decision, action and value. You will walk ...

Analyst(s):   Deepak Seth
Webinar On-Demand
... integral to the negotiation planning process. Join this complimentary Gartner webinar as a Gartner expert guides you through effectively using this cheat sheet as your at-a-glance playbook for major technology negotiations. You will walk away from this session with answers to your vital questions and ...

Analyst(s):   JoAnn Rosenberger
Webinar On-Demand
... integral to the negotiation planning process. Join this complimentary Gartner webinar as a Gartner expert guides you through effectively using this cheat sheet as your at-a-glance playbook for major technology negotiations. You will walk away from this session with answers to your vital questions and ...

Analyst(s):   JoAnn Rosenberger
Premium Research Aug 2025
... To succeed in an AI-dominated future, CSCOs must reengineer supply chain processes, roles and technologies to be purpose-built for AI-driven decision making and workflows. This roundup of Gartner’s recent research helps them understand how to build their supply chains from the ground up to leverage AI ...

Analyst(s):   Snigdha Dewal   |   Thomas O'Connor
Research January 22 2026
... challenge, service leaders need to find a balance that ensures a smooth transition and does not harm the customer experience. Download this Gartner guide to learn how to: Identify which service activities to keep in-house and which to outsource Form internal vendor management and support service teams ...
Research January 23 2026
... customers feel capable of overcoming challenges as they believe in themselves, their logic, their process and their decision-making skills. Download the guide to ensure customer confidence is at the forefront of your B2B sales strategy. ...
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