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Research Jul 2025
... sustain organizational and personal performance, CFOs must redefine their organizations’ decision-making governance models and name upfront BU (or market)-specific rules of engagement. Overview Introduction Impacts and Recommendations Contributors Gartner Recommended Reading Gartner Research ...

Analyst(s):   Dymah Paige
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Webinar On-Demand
... Recent advances in generative AI (GenAI) have made it the most disruptive set of technologies to impact businesses in decades. Join this complimentary Gartner IT webinar as a Gartner expert delves into key technologies underpinning GenAI along with its potential risks to ensure safe and robust adopt ...

Analyst(s):   Arun Chandrasekaran
Research March 02 2021
... effective, innovative customer experiences. Our guide is designed to offer CMOs and customer experience leaders a guide to build a customer journey map that delivers value at all customer journey stages. Gartner is a trusted advisor and an objective resource for more than 15,000 enterprises in 100+ countries ...
Premium Research Apr 2025
... CIOs can use this tool for evaluating their organization’s AI risk posture against the NIST 100-1 AI Risk Management Framework functions. The output is a compliance-focused plan to guide evaluation, procurement, implementation and operations of AI solutions. When to Use Directions for Use Gartner Recommended ...

Analyst(s):   Michael Brown   |   George Sellner
Premium Research Dec 2024
... CIOs can use this tool for evaluating their organization’s AI risk posture against the NIST 100-1 AI Risk Management Framework functions. The output is a compliance-focused plan to guide evaluation, procurement, implementation and operations of AI solutions. When to Use Directions for Use Gartner Recommended ...

Analyst(s):   Michael Brown   |   George Sellner
Premium Research Mar 2025
... Log data is essential for diagnosing issues; however, distributed architectures, such as cloud technologies, microservices and containerization, complicate centralized log management and monitoring. This guide offers best practices for effectively managing cloud, system and application logs. Overview ...

Analyst(s):   D.B. Cummings   |   Dylan Roberts
Research Oct 2025
... Access Insights Already a Gartner client? WhatsApp Business’s new pricing, wide reach in emerging markets, and rich features make it a strong alternative to traditional messaging. Product leaders should speed up advanced feature development to maximize its potential and integrate it with current messaging ...

Analyst(s):   Manoj Bhatia
Research January 29 2026
... services (BIS) leaders in both business and IT are unanimous in their conviction that the status quo for this industry is unsustainable and that “something must change.” Competition is tough, and the markets are unforgiving. New ways of doing things, via autonomous adaptability and the use of ecosystems, ...
Research January 27 2026
... software market represent a variety of existing and emergent PPM submarkets. With the wide gamut of offerings, PPM leaders can easily be entrapped by settling on a PPM solution based on the “shiny object syndrome’, in search of the newest and most elaborate offering. With increasing pressure for faster ...
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