... Insights Already a Gartner client? SPVM and IT leaders find the standardized XLA framework to be complex and difficult to implement, while the IT services market shows rapid convergence of AI with experience management to enable real-time, predictive insights. Use this note as a playbook to apply AI at every ...
Analyst(s): Karl Rosander | Matt Baldino
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... ROI shortfalls force buyers to cut costs. With over 70% of IT budgets going to “running the business” and allocated to legacy systems, Tech CEOs who market their solutions as workflow replacements instead of AI tech innovation will shorten sales cycles and unlock 7x more funding potential. Insights at ...
... immediate, structured response planning from chief communications officers. Even companies with no direct regional footprint face exposure through market volatility, cyber risk, political polarization, protest activity, and supply chain disruption. CCOs must now shift from contingency planning to active ...
... year, we ask customer service leaders to identify their top priorities for the upcoming year. Our goal is to gain a deeper understanding of their current agendas and workflows, as well as to guide the direction of our research for the coming year, with a focus on emerging customer service trends. In 2026 ...
... Executive leaders should leverage this presentation as a strategic tool to examine how their sustainability program aligns with market and industry trends and stakeholder expectations. Use it to explore current and future trends in sustainability and environmental, social and governance issues. Gartner ...
... Access Insights Already a Gartner client? The vendor revenue for the worldwide external storage market will increase by 2.5% in 2021, but remain flat with a five-year compound annual growth rate of 1.9% during 2020 through 2025. China’s adoption of SSA and hybrid storage throughout the forecast period ...
Analyst(s): Wataru Katsurashima | Andrew H Kim | Amit Goyal | John Monroe | Suzie Low
... assertive, well-capitalized and are often difficult to control. Sourcing, procurement and vendor management leaders should use this guide to determine how to manage these vendors for optimum impact on the business. Overview Introduction Analysis Gartner Recommended Reading Gartner Research ...
Analyst(s): Yanni Karalis | Luke Ellery | Joanne Spencer
... platform technologies that are misaligned with technical constraints and business goals. This research guides software engineering leaders in selecting the right runtime, database and integration technologies for cloud-native architecture. Overview Strategic Planning Assumption Introduction Analysis Gartner ...
... emerging trends This comparison plots 18 of the most prominent use cases for generative AI in the investment services industry against value and feasibility. Investment services CIOs can use this to start strategic conversations to guide investment decisions in this technology. Gartner Recommended Reading ...
Analyst(s): Ali Merji | Agustín Rubini | Chuck Thomas