... services market grew 13.9% in CC in 2022, up from 10.6% in CC in 2021. Infrastructure as a service and consulting remained the largest contributors of this growth. Accenture maintained its No. 1 spot, while Amazon replaced Deloitte as the second largest IT services provider. Overview Market Share Data ...
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... ServiceNow has acquired Moveworks, a competitor in the AI applications for ITSM market. Heads of I&O must assess integration risks, roadmap alignment, and renewal strategies — especially where Moveworks is deployed on non-ServiceNow platforms. Insights at a Glance Issue Context Impact Brief Implications ...
... Security and risk management leaders struggle to motivate software developers to implement security requirements. This step-by-step guide helps SRM leaders address this challenge by converting security requirements into security user stories — plain-language user descriptions of software features. Overview ...
... CCOs and their teams can use this guide to better plan communications projects by identifying business objectives and supporting behavioral objectives, profiling target audiences, creating resonant messages, selecting appropriate channels and tactics, and tracking relevant metrics. Overview Steps Review ...
... This guide will help risk management leaders identify, draft and create actionable risk content that enables decision making. Actionable risk reports drive effective risk management by communicating practical risk information linked to key stakeholders’ decisions. Overview Steps Review Your Performance ...
Analyst(s): Enterprise Risk Management Research Team
... Marketing restructures often fail and create operational inefficiencies and employee discontent. CMOs can use this guide to restructure the marketing organization by leveraging input from impacted stakeholders — including employees — to create an organizational design aligned to business goals. Overview ...
... providers via nontraditional means. Learn to engage effectively with — and successfully convert — more prospects with a customer engagement strategy guided by buyer data and intelligence. Download this white paper to target customers with the appropriate channel mix, craft messaging based on the evolving ...
... platforms to align their internal IT technology capabilities with digital business needs and the overall digital transformation process. This note guides heads of infrastructure and operations to learn from the implementation experiences of their peers shared on Gartner Peer Insights. Overview Peer Lessons ...
... Failing to modernize your customer engagement center now risks permanent loyalty loss as competitors leverage AI to outpace your service speed. This note guides customer service and support technology leaders to learn from the implementation experience of their peers shared on Gartner Peer Insights. Overview ...