... Access Insights Already a Gartner client? Constant change is the new normal, and top-down change management cannot keep up. This guide will help CIOs successfully manage more frequent changes, such as those necessitated by COVID-19, by co-creating change management plans with employees. Overview Steps ...
Analyst(s): CIO Research Team
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... AI leaders struggle to navigate the many decisions in their journeys to implement GenAI use cases. This curated research guide helps AI leaders understand the order in which these decisions should be made and offers access to Gartner’s essential resources in each step of this journey. Analysis Research ...
Analyst(s): Ben Yan | Arun Chandrasekaran | Leinar Ramos | Anthony Mullen
... Gartner webinar as Gartner experts evaluate the leading AI use cases for customer service and support technology leaders. These use cases are ranked by business value and technical feasibility, fostering strategic discussions and guiding investment decisions. Additionally, a companion toolkit will enable ...
Analyst(s): Uma Challa | Bern Elliot | Brady Holbrook
... Access Insights Already a Gartner client? ServiceNow has announced the acquisition of Armis for $7.75 billion. Armis expands ServiceNow’s addressable market into exposure management asset visibility in cyber-physical system environments. Analysis Gartner Recommended Reading Gartner Insights Abstract ...
Analyst(s): Frank Marsala | Alastair Woolcock | Katell Thielemann
... stronger performance on their mission-critical priorities. For more than 45 years, Gartner has been the leading source of independent insights and guidance regarding information, business and technology. Our insights are based on our market-leading research, and we provide data-driven guidance to enable ...
... Albany Med — Columbia Memorial Health, a healthcare network in upstate New York, deployed an AI-enabled self-assessment and care navigator app to guide patients to appropriate levels of care. CIOs can use this study to understand how AI-enabled triage can convert consumers into patients. Case Overview ...
... organization, software portfolios, and application of advanced analytics and AI to complex business problems. Of particular focus is the intersection of markets, roles and process across data, analytics and software engineering that have historically been separate but are now colliding, enabling ecosystems ...
... McMullen explain why now is the moment for cybersecurity to stop resisting the Hype Cycle, and start using it as a strategic advantage. You’ll learn: Why AI hype is becoming a catalyst, not a distraction, for cybersecurity How to use outcome‑driven metrics to guide smarter investments The biggest risks ...
... platforms enable organizations to rapidly understand and act on customer feedback to enhance customer experience and retention in a competitive market. This note guides revenue and retention leaders to learn from the implementation experience of their peers shared on Gartner Peer Insights. Overview Peer Lessons ...