... AI enablement through cloud-based CRM is driving automation, improved service delivery and personalization for government constituent engagement and services. Government CIOs should use this research to improve their understanding of the cloud-based CRM market and drive their investment decisions. In ...
Analyst(s): Daniel Nieto | Roland Rivera | Robert Stoneman | Dean Lacheca
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... Technology cost risk is locked in before budgets are approved. CIOs must work with heads of EA to surface and manage spend risks upstream — gaining earlier financial clarity, faster value‑focused decisions, reduced structural drag, and built‑in resilience to AI and cloud volatility. Insights at a Gla ...
... CHROs face board pressure to stay ahead of AI’s talent impacts, but organizations continue to lag behind the AI-driven productivity expectations. To support the organization’s AI ambitions, CHROs should adapt TM processes to support integrated, human-AI technology workflows. Insights at a Glance Issue ...
... Effective risk reporting that informs decision-making and prompts action remains a top priority for heads of enterprise risk management (ERM). Yet, only 20% of ERM leaders feel confident in their current reporting approach. ERM leaders strive to ensure that executives consider potential risks when making ...
... Access Insights Already a Gartner client? I&O change strategies that personalize change and cater to employee hesitancy accelerate adoption. Heads of I&O and their leaders must identify the root cause of unwillingness to change and link enterprise milestones to individual career goals using GenAI-deri ...
... Procurement-led IT cost savings rarely last. Elevate vendor management best practices to sustain savings, protect value, and unlock innovation for the long term. Insights at a Glance Issue Context Impact Brief More Detail Gartner Recommended Reading Gartner Insights Abstract ...
... effectively managing their third-party risk activities. Use this guide to help your organization build and scale a best-in-class third-party risk management program. Insights at a Glance Issue Impact More Detail Gartner Recommended Reading Gartner Insights Abstract ...
... Gartner’s poll of over 200 CFOs’ current priorities reflects a tension between short-term cost cuts and long-term growth investments, with resource constraints looming as the single largest challenge to objective achievement. CFOs report low confidence in driving value from AI and accelerating the d ...
Analyst(s): Nina Moreno | Mallory Bulman | Dennis Gannon | Alexander Bant