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Article July 21 2026
... first step. Managers must also be given the tools and support needed to sustain effective change communication. Leaders should provide conversation guides, practical resources, manager forums, as well as opportunities to practice dialogue. With the right support, they can navigate employee concerns, reinforce ...
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Q&A November 24 2025
... Three Critical Trends for Sales Leaders to Address in the Age of AI Q&A with Robert Blaisdell STAMFORD, Conn., November 24, 2025 Robert Blaisdell VP Analyst, Chief of Research As the sales landscape rapidly evolves, CSOs are facing unprecedented challenges—and opportunities—driven by the rise of AI, ...
Research Apr 2021
... Collectively, 38 IT services providers reported a YoY increase in operating margin of 200 basis points, driven by lockdown-imposed reduction in SGA and a higher utilization rate. Gartner tracked 16 business metrics of 38 vendors using calendar 4Q20 information reported in vendor public financials. Ga ...

Analyst(s):   Kunal Madaan   |   Dean Blackmore   |   Chrissy Healey   |   Sandra Notardonato   |   Neha Sethi   |   Hardeep Singh   |   Subhransu Sahoo
Research Apr 2023
... Access Insights Already a Gartner client? Technology and service providers must incorporate emerging technologies within their solution offerings to optimize opportunities coming from organizations that need to secure new environments, protect expanding attack surfaces and create better efficiencies t ...

Analyst(s):   Matt Milone   |   Rustam Malik   |   Travis Lee   |   Elizabeth Kim   |   Mark Wah   |   Dave Messett   |   Nat Smith
Research Oct 2021
... Driven by chip shortages and resultant price rises, global semiconductor revenue in 2021 is projected to grow strongly by 26.9%, reaching $591.4 billion. As chip shortages ease and prices stabilize, moderate growth in 2022 will push revenue up to a forecast $644 billion. Gartner Insights Abstract ...

Analyst(s):   Ben Lee   |   Kanishka Chauhan   |   Joseph Unsworth   |   Andrew Norwood   |   Jon Erensen   |   Roger Sheng   |   Alan Priestley
Research Oct 2021
... QoQ and YoY performance comparisons show continued demand and strong growth opportunities for technology and service providers. In the attached slides, 37 companies are compared on 17 publicly reported business metrics, providing TSPs insight on growth, profitability, talent, revenue mix and sales. G ...

Analyst(s):   Sandra Notardonato   |   Monika Agarwalla   |   Subhransu Sahoo   |   Neha Sethi   |   Chrissy Healey   |   Hardeep Singh   |   Dean Blackmore
Research Dec 2020
... Access Insights Already a Gartner client? Using calendar 3Q20 information reported in vendor public financials, Gartner tracked 16 business metrics reported by 32 IT services vendors. Collectively, this group reported YoY 3Q20 revenue growth of −0.8%. Technology and service providers can use this tool ...

Analyst(s):   Chrissy Healey   |   Neha Sethi   |   Sandra Notardonato   |   Subhransu Sahoo   |   Kunal Madaan   |   Dean Blackmore   |   Hardeep Singh
Research Sep 2020
... Access Insights Already a Gartner client? Gartner studied 45 consulting and outsourcing firms to identify the metrics they use to manage their businesses. Using public domain information, we compared 2019 and 2020 performance to shed light on the impact of COVID-19 and the ensuing recession. Table of C ...

Analyst(s):   Chrissy Healey   |   Neha Sethi   |   Neil Barton   |   Kunal Madaan   |   Hardeep Singh   |   Subhransu Sahoo   |   Sandra Notardonato
Research Apr 2021
... Access Insights Already a Gartner client? Nuance Communications is Microsoft’s largest technology acquisition in 2021. Conversational AI technology and service providers must respond to the implications of the deal by seeking closer integration with electronic health record vendors and reinforcing bes ...

Analyst(s):   Daniel O'Connell   |   Magnus Revang   |   Adrian Lee   |   Anthony Mullen   |   Seth Feder   |   Bern Elliot   |   Thomas Bittman
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