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Q&A September 02 2026
... agent is essential when companies use GenAI in customer service. The goal should not be to keep every interaction inside the chatbot. It should be to guide each customer to the fastest and most effective path to resolution, whether that path is AI-led, human-led or a combination of both. Additional Insights ...
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Announcement October 15 2024
... growth, the power of AI and labor market shifts that are putting pressure on talent strategies,” said Mark Whittle, Vice President of Advisory in the Gartner HR practice. HR leaders must address the below imperatives to maximize talent and business outcomes in 2025: Leader & Manager Development Three-quarters ...
Conference July 13 2021
... The Leading Trends in Digital Experience — 2020 Drive business value by binding IT investments to business outcomes The CIO Guide for Smarter Spending will help you understand where to invest IT resources to drive business outcomes by managing IT costs more strategically and programmatically, focusing ...
Research Jan 2025
... Access Research Already a Gartner client? I&Oと未来志向型テクノロジに関わるITリーダーには、新たな成長／革新領域での活躍が期待されている。インフラ・プラットフォーム戦略、ワークプレースや組織文化のトランスフォーメーション、未来志向型テクノロジのキャッチアップとリード、人材投資などの多様なテーマを包含した戦略を策定し、実行する必要がある。 スコープ 分析 トピック ファースト・ステップ 必読リサーチ Gartner Research ...

Analyst(s):   Hiroko Aoyama   |   Eri Hariu
Research Aug 2025
... major challenge for organizations that aim to deliver cost-effective solutions to enhance business and technology capabilities and accelerate time to market. AI-augmented low-code platforms provide the best outcomes when applied to the right use cases, making strategic adoption essential. Overview Introduction ...

Analyst(s):   Mukul Saha   |   Annie Hodgkins   |   Oleksandr Matvitskyy
Research May 2025
... interest in NPM tools has waned, network insights remain vital. As apps move to the cloud, element-centric visibility loses value. Meanwhile, adjacent markets are integrating NPM capabilities. Cloud Ops leaders must prioritize analytical insights and multiskilled engineers for high-quality user experience ...

Analyst(s):   Andre Bridges   |   Pankaj Prasad
Premium Research Aug 2025
... through AI and manage cloud costs. These data points and accompanying trend analysis are critical for D&A leaders to stay ahead in the fast-moving market dynamic. Analysis Research Highlights Gartner Recommended Reading Note 1: CDAO Definition Gartner Research ...

Analyst(s):   David Pidsley   |   Anurag Raj
Research Jul 2025
... Access Research Already a Gartner client? Negotiating with Oracle can be challenging due to its dominant market position, limited flexibility in contract terms and complex licensing policies. Sourcing, procurement and vendor management leaders can take these three steps to improve their negotiation leverage ...

Analyst(s):   Allison Adams   |   Wendy Morin
Premium Research Aug 2025
... adoption within HR continues to accelerate, with the potential to transform how the function operates. However, prioritizing the right AI use cases among market hype is critical for success. CHROs can leverage this assessment to identify opportunities and prioritize AI investments successfully. Overview How ...

Analyst(s):   Harsh Kundulli   |   Anand Chouksey   |   Josie Xing   |   Eser Rizaoglu   |   Jackie Watrous   |   David Bobo   |   Stephanie Clement
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