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Premium Research Sep 2026
... Organizations struggle to determine where to focus workforce enablement efforts as AI changes work. This tool helps CHROs identify the priority workforce condition and the actions most likely to accelerate progress. When to Use Gartner Recommended Reading Gartner Insights Abstract ...

Analyst(s):   Julia McDowell   |   Duncan Harris   |   Liz Caffarelli
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Premium Research Oct 2026
... AI agents are becoming a new interaction and decision layer for CRM and ERP platforms. To succeed in 2027, application architects must strengthen automation and integration foundations, and establish the contextual intelligence required for reliable AI execution. Overview Enterprise Applications Trend ...

Analyst(s):   Darin Stewart   |   Ann Paul   |   Aditya Sawant   |   Mike Levisay   |   Simon Whight
Premium Research Aug 2025
... Gartner’s forecast for infrastructure market growth in 2025 has been lowered from 11.7% to 9.6%, driven by heightened uncertainty and market volatility, but spending will rebound in 2026, led by AI. The continued investment in GenAI infrastructure will drive growth for analytics and hyperscalers while ...

Analyst(s):   Kumar Dhir
Research Sep 2026
... Access Insights Already a Gartner client? AI infrastructure demand and memory-driven pricing expansion accelerated server spending in 2Q26, while traditional server average selling prices (ASPs) outpaced AI-optimized. Self-build/ODM and Dell saw the highest revenue growth. Overview Methodologies and Def ...

Analyst(s):   Adrian O'Connell   |   Andrew H Kim   |   Ankush Kumar Singh   |   Amit Goyal
Insight April 29 2025
... satisfaction. Guide and inform your strategy for GenAI in sales Use cases for generative AI (GenAI) in sales continue to expand, from prospecting and analytics to forecasting and enablement. But while these innovative solutions offer compelling sales productivity gains, real risks remain. Use this guide to understand ...
Research Nov 2025
... recurring revenue streams. This Magic Quadrant evaluates vendors offering a CSM platform that can guide customers to value, provide visibility into customer health and scale the customer success practice. Market Definition/Description Magic Quadrant Vendor Strengths and Cautions ChurnZero ClientSuccess Custify ...

Analyst(s):   John Quaglietta   |   Michael Maziarka   |   Jennifer MacIntosh   |   Maria Marino   |   Daniel Hawkyard
Research Jul 2020
... Banking and Investment Services Chatbots Order-to-Cash BPO Recorded Video Customer Service Source-to-Pay BPO Virtual Customer Assistants Robotic Process Automation (RPA) Climbing the Slope Customer Management BPaaS Learning BPO Finance and Accounting BPO SIAM Entering the Plateau Customer Analytics BPO ...

Analyst(s):   Jaideep Thyagarajan
Premium Research Apr 2026
... Chief procurement officers can use this downloadable guide to understand the hiring difficulty, skills in demand and the average salary for the strategic sourcing manager role. Gartner Recommended Reading Gartner Insights Abstract ...

Analyst(s):   Joe Stephens
Premium Research Oct 2026
... Without AI-ready data, CHROs risk extending their AI implementation timelines and time to value. Use this guide to determine how to effectively collect, structure, govern and manage HR data. High-Level Overview Utility to the Reader Gartner Recommended Reading Gartner Insights Abstract ...

Analyst(s):   Mosella Henry   |   Lydia Wu   |   Chris Hester
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