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Research Jul 2020
... the Trough Integrated Risk Management Natural Language Query Data and Analytics Governance Digital Business Transformation Blockchain Robotic Process Automation (RPA) Privacy Management Tools Climbing the Slope Corporate Legal Matter Management E-Discovery Software Contract Life Cycle Management Enterprise ...

Analyst(s):   Marko Sillanpaa
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Research Sep 2019
... Applications Emotion Detection/Recognition NLP Video Calling for Customer Service Sliding Into the Trough In-App Mobile Customer Service Robotic Process Automation Software Customer Service Analytics Voice of the Customer Recorded Video Customer Service Virtual Customer Assistants Knowledge Management ...

Analyst(s):   Drew Kraus   |   Olive Huang
Premium Research Dec 2025
... Gartner First Takes Fresh insights on emerging trends LogicMonitor’s acquisition of Catchpoint accelerates digital experience monitoring (DEM) market consolidation and the expansion of observability platforms. While strategically sound for LogicMonitor, success hinges on the speed of technical convergence ...

Analyst(s):   Tanmay Bisht   |   Matt Crossley   |   Padraig Byrne   |   D.B. Cummings
... Digital Markets who ideates and creates purpose-driven content to help modern technology businesses achieve their goals. Outside of work, he enjoys reading thriller novels and Urdu poetry, as well as spending time with his dog. Connect with Shubham on LinkedIn. Get the Gartner Digital Markets Newsletter ...
Research Jun 2025
... Access Insights Already a Gartner client? The CRM software market grew 13.4% in current USD terms, to $128 billion in 2024. Cross-CRM segments showed the strongest growth at 17.7% because understanding the customer and building a rich data profile are foundational requirements for customer experience ...

Analyst(s):   Amarendra .   |   Julian Poulter   |   Kanchi Bindal   |   Alexandre Oddos   |   Roland Johnson
... some of her usual happy distractions outside of work. Connect with Amita on LinkedIn. Get the Gartner Digital Markets Newsletter Connect. Convert. Thrive. Connect to millions of in-market software buyers around the globe with our all-encompassing suite of marketing services. ...
Premium Research Jul 2025
... solutions at optimal speed, scale, cost, risk and value. Use this Emerging Market Quadrant and companion vendor identification tool to explore the market and service provider landscape. Gartner Recommended Reading Note 1: Emerging Market Quadrant Methodology Evolving Insights History ...

Analyst(s):   Radu Miclaus   |   Moutusi Sau   |   Justin Tung   |   Luis Pinto   |   Brett Sparks   |   Sundar Viswanathan   |   Eric Goodness   |   Matthew Brown   |   Jasleen Kaur Sindhu   |   Jasleen Kaur Sindhu
Premium Research Apr 2026
... priorities and execute changes that are sweeping through the IT market landscape. This research provides product leaders with insights into changing market dynamics, which can be used to inform product strategy and sharpen go-to-market execution. Gartner Recommended Reading Gartner Insights Abstract ...

Analyst(s):   Daniel Snyder
Research May 2025
... Access Insights Already a Gartner client? The annual revenue of SCM providers was approximately $33.4 billion in 2024, representing an annual growth of 12.4% from $29.7 billion in 2023. This growth was driven by digital transformation, e-commerce expansion and increased investment in resilient and sus ...

Analyst(s):   Mudit Sharma   |   Nimit Bali   |   Rahul Yadav   |   Akshita Joshi   |   Harshita Chibber   |   Balaji Abbabatulla   |   Kanchi Bindal
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