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Premium Research Feb 2026
... CISOs must use an AI-specific cybersecurity framework to guide implementation of security controls needed to secure AI use. To select the framework(s) best suited to their organization, CISOs must determine organizational intent and match that to AI deployment patterns. Insights at a Glance Issue Context ...

Analyst(s):   Meghan Hollis   |   Craig Porter   |   Nader Henein
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Research Feb 2026
... to consistently evolve while shaping the redesign of work across the enterprise. This collection of essential research helps CHROs transform HR to guide the future of the AI-integrated workplace and maximize human potential. Analysis Research Highlights Gartner Recommended Reading Gartner Insights Abstract ...

Analyst(s):   Blakeley Hartfelder   |   Piers Hudson
Premium Research Apr 2026
... directly affect the organization’s ability to meet business objectives. Use this data on spans of control, management layers and responsibilities to guide OD decisions, forge credibility and drive impact. Insights at a Glance Issue Context Impact Brief More Detail Contributors Gartner Recommended Reading ...

Analyst(s):   Shayla Combs
Premium Research Apr 2026
... understanding and applying shifting AI models. CFOs must communicate and manage AI-based change differently, using five actions that set and reset boundaries, guide judgment under uncertainty, and embed governance in daily work. Insights at a Glance Issue Context Impact Brief More Detail Gartner Recommended Reading ...

Analyst(s):   Marco D'Ascoli
Premium Research Mar 2026
... not uptime. Heads of I&O must measure reliability through revenue protection and operational leverage, not technical metrics like MTTR. This research guides heads of I&O in translating reliability initiatives into quantified value to secure continued investment. Insights at a Glance Strategic Planning Assumption ...

Analyst(s):   Chris Saunderson   |   Daniel Betts
Research May 2023
... The worldwide CRM software market grew by 14.0% in current USD terms, to $96.3 billion worldwide in 2022. Digital commerce registered the lowest growth at 11.2%, with cross-CRM segments showing the strongest growth at 19.5%. Salesforce, Adobe and Oracle hold the top three market share positions. Table of ...

Analyst(s):   Alexandre Oddos   |   Amarendra .   |   Yanna Dharmasthira   |   Roland Johnson   |   Julian Poulter
Webinar On-Demand
... With generative AI error rates ranging from 3% to 25%, AI now makes mistakes faster than humans can detect them. Drawing inspiration from Gartner’s 2025 IT Symposium keynote, Walking the Golden Path to AI Value, this session shows technology leaders how to build an “AI Accuracy Survival Kit” that safeguards ...

Analyst(s):   Birgi Tamersoy
Research Jul 2024
... arrays down by 16.5% and 0.6%, respectively. SSA accounted for 53.5% of the total ECB revenue in 2023, up from 49.1% in 2022. Overview Market Share Data Overall Market Segment Performance Analysis Top Vendors Analyzed Mergers and Acquisitions Gartner Insights Abstract ...

Analyst(s):   Chandrashekar S   |   Andrew H Kim   |   Suzie Low
Research Jun 2025
... Economic uncertainty, strategic caution and shifting priorities drive a cloud spending recalibration, slowing new digital initiatives. As a result, 2025 worldwide public cloud services spending has been downgraded and is now forecast to grow by 17.9% in constant currency, reaching $1.47T by 2029. Overview ...

Analyst(s):   Shailendra Upadhyay   |   Hardeep Singh   |   Arunasree Cheparthi   |   Colleen Graham   |   Robin Schumacher   |   Amarendra .   |   Varsha Mehta
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