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Research Jul 2024
... Access Insights Already a Gartner client? The DRAM industry revenue recovery has gathered pace with unprecedented HBM production and increasing demand for leading HBM, DDR5, LPDDR and automotive DRAM. The continued shortage in 2024 will fuel a 52% price increase resulting in a 73.1% increase in global ...

Analyst(s):   Shrish Pant
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Research Aug 2023
... Access Insights Already a Gartner client? China’s semiconductor technology has been severely hindered by export control restrictions led by the U.S. Technology and service providers should understand how China’s semiconductor manufacturing will evolve and make strategic decisions in business involved ...

Analyst(s):   Menglin Cao
Research Mar 2017
... Access Insights Already a Gartner client? New technologies, trends and expectations continue to shape CRM. Gartner's five-competency model allows technology product management leaders of CRM and other customer-facing application vendors to identify their current and future product capabilities to refl ...

Analyst(s):   Julian Poulter
Webinar On-Demand
... away by the storm. Gartner expert Daryl Plummer will dive deeper into some of our most popular research on the Gartner Top Strategic Predictions for 2025. In this episode, Daryl takes on the most-pressing questions about these predictions and how executive leaders should use these predictions as a call ...

Analyst(s):   Daryl Plummer
... AskGartner AI for instant, contextual answers and summaries Case studies showcasing peer-tested strategies and measurable outcomes Magic Quadrants and Market Guides for smarter tech decisions Enterprise leadership insights to enhance C-suite collaboration Decision Tools Practical tools and benchmarks to turn ...
Research September 08 2026
... Tech services leaders need industry-specific portfolios that deliver measurable business value, address high-impact use cases, and accelerate time to market. Download this strategic infographic to learn: The three critical steps for building a winning banking AI services portfolio focusing on measurable ...
Premium Research Aug 2026
... CSCOs face relentless cost pressures amid geopolitical and market disruptions. This note explores AI use cases that help CSCOs meet financial mandates, uncovering cost management opportunities while maintaining service levels in volatile conditions. Insights at a Glance Strategic Planning Assumption ...

Analyst(s):   Benjamin Jury   |   Pierfrancesco Manenti
Premium Research Aug 2026
... Boards are pressuring CEOs to get ROI from AI. CSCOs and CPOs can help drive ROI faster and more effectively by exploiting the service provider market’s shift to AI and outcome-based commercial models. Insights at a Glance Strategic Planning Assumption Issue Impact Implications Gartner Recommended Reading ...

Analyst(s):   Michael Dominy
Premium Research Sep 2026
... Agentic AI is transforming machine customers into autonomous actors that can transact and make financial decisions. To stay competitive in the market, customer service leaders must lay the foundation to enable machine customer interactions. Insights at a Glance Strategic Planning Assumption Issue Impact ...

Analyst(s):   Uma Challa
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