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... The other technologies organizations expect to deploy in the same time frame are, in ranked order: mobile support for financial processes, robotic process automation (RPA), integration of external data, and AI or machine learning. Mr. Iervolino explained that CFOs and other finance leaders are looking ...
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Premium Research Jan 2023
... Automation is creating new competition for offering managers at customer management BPO providers. The attached slides show how a market that has traditionally relied on physical contact centers is being disrupted as buyers move from human agents to conversational AI and automation. Gartner Insights ...

Analyst(s):   Tom Coshow   |   Scott Frederick   |   Hardeep Singh
Premium Research Mar 2024
... I&O leaders are turning to automation to increase the speed, efficiency and quality of their function, but struggle to scale these efforts. Learn how Southern California’s connected view accelerates automation by enabling employees to propose initiatives that benefit both them and the business. Gartner ...

Analyst(s):   Infrastructure and Operations Research Team
Research Aug 2026
... weak governance at intake. Shift-left channels and inconsistent intake controls are creating unreliable records, corrupting metrics, and undermining automation and AI outcomes. Without strong governance at the point of creation, organizations are scaling inconsistent inputs across channels and risking unreliable ...

Analyst(s):   Joe Rogus
Research Oct 2026
... Access Insights Already a Gartner client? Cloud, automation and AI accelerate IT evolution, increasing complexity and the number of suppliers to manage, prompting enterprises to outsource SIAM for streamlined operations and vendor management. Use this Magic Quadrant to navigate the SIAM services market ...

Analyst(s):   Andrea Lanzavecchia   |   Joe Trejo   |   Jess Aggio
Research Aug 2026
... ITSM products for heads of I&O. Strategic Planning Assumptions Market Definition/Description Magic Quadrant Vendor Strengths and Cautions Atlassian Automation Anywhere BigPanda BMC Helix Freshworks Resolve Rezolve.AI Salesforce ServiceNow Inclusion and Exclusion Criteria Evaluation Criteria Context Market ...

Analyst(s):   Luis Fernandez   |   Chris Matchett   |   Siddharth Shetty
Research January 28 2026
... Boparai, Christian Hestermann As a CIO, it’s crucial to inform your leadership team about these opportunities while defining your digital ambition. Automation is essential in manufacturing, but human augmentation is a necessary step towards eliminating manual tasks, elevating existing jobs, and creating ...
Blog Post December 06 2013
... saying for years that robotics (defined as smart machines, and including drones) will rise and dramatically alter the landscape of supply chain worldwide. Half of the 320 supply chain executives we surveyed in April said they intended to increase spending on robotics and automation; 14% said they planned ...
Premium Research Jun 2025
... Boards of directors acknowledge the importance of innovation through emerging technologies such as GenAI, agentic AI and robots for business growth, but struggle to scale outcomes for boosting competitiveness and enhancing operations. CIOs and other innovation leaders can use early adopter examples and ...

Analyst(s):   Jorge Lopez   |   Tsuneo Fujiwara
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