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Premium Research Mar 2024
... I&O leaders are turning to automation to increase the speed, efficiency and quality of their function, but struggle to scale these efforts. Learn how Southern California’s connected view accelerates automation by enabling employees to propose initiatives that benefit both them and the business. Gartner ...

Analyst(s):   Infrastructure and Operations Research Team
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Announcement February 25 2021
... throw small investments at. The time is now, and CFOs need to act swiftly,” said Mr. Garvey. Advanced data analytics, data storage, and robotic process automation (RPA) were all likely areas for investment in the next three years, while artificial intelligence (AI) and blockchain were less common responses ...
Article July 22 2026
... landscape. Instead, tech stack planning should become a continuous process focused on measuring value, optimizing adoption and ensuring technology aligns with how sellers actually work. An AI-first approach that prioritizes workflow automation and decision support will help organizations maximize technology ...
Announcement October 27 2019
... 2019, according to Gartner, Inc. Behind this growth are new investments in modern business intelligence (BI), augmented analytics and robotic process automation (RPA) software. Globally, the banking and securities industry spends the most on information technology products and services. In Australia ...
Premium Research May 2026
... enterprise platforms — from ERP and CRM to ITSM — are rapidly developing agentic AI features, including agents, agent builders and agent-assisted automation. CIOs need clarity on the feasibility, adoption barriers and risks of these features to guide enterprise expectations and adoption plans. Insights ...

Analyst(s):   Meghna Joshi
Research Jun 2026
... Access Insights Already a Gartner client? Marketing automation vendors increasingly offer marketers access to outcome-based direct marketing. This document provides the strategic governance and operational strategies CMOs should establish before integrating AI decisioning engines into direct marketing ...

Analyst(s):   Suzanne Schwartz   |   Matt Moorut
Premium Research May 2026
... Global CIOs members on the effectiveness of their data classification approaches, including policy ownership and accountability models, the role of automation, and end-user awareness approaches influencing user behavior. Overview Summary of Results Survey Results Detail Gartner Recommended Reading Gartner ...

Analyst(s):   Consult the Board Research Team
Premium Research Jun 2026
... rebadging to fund and scale AI adoption. The model provides immediate cost reduction and service continuity, acting as a secure bridge to provider-led automation, but introduces potential trade-offs in control and CX over time. Insights at a Glance Strategic Planning Assumption Issue Impact Implications Gartner ...

Analyst(s):   Brady Holbrook   |   Rupinder Chandhok
Research Apr 2026
... confront surging technology-solution total cost of ownership (TCO), complex AI-driven outputs, cybersecurity threats, and talent gaps as advanced automation and generative AI reshape the landscape and raise the stakes for effective planning. Overview Strategic Planning Assumptions Analysis A Look Back ...

Analyst(s):   Jan Snoeckx   |   Pia Orup Lund   |   Malek Djoudi   |   Cristina Carvallo
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