... AI enablement through cloud-based CRM is driving automation, improved service delivery and personalization for government constituent engagement and services. Government CIOs should use this research to improve their understanding of the cloud-based CRM market and drive their investment decisions. Insights ...
Analyst(s): Daniel Nieto | Roland Rivera | Robert Stoneman | Dean Lacheca
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... model, rendering it obsolete. Heads of I&O must immediately mandate the shift to comb-shaped profiles — a non-negotiable requirement to mitigate automation risk and secure operational control over AI-driven environments. Insights at a Glance Strategic Planning Assumption Issue Impact Implications Gartner ...
... Access Insights Already a Gartner client? While digitization and automation are a must for logistics organizations to be more competitive, gaps in innovative technology adoption are widespread. Heads of logistics can use this research to learn about emerging vendors and technological innovations that ...
Analyst(s): Vicky Forman | Federica Stufano | Brian Whitlock | Matthew Beckett | Simon Tunstall | David Gonzalez
... and consolidation solutions are delivering a more accurate and compliant group-level close. CFOs can extend their use in these tools beyond task automation to include proactive risk management and narrative generation of financial reports. Overview Introduction Description Benefits and Uses Risks Alternatives ...
... As automation and AI agents drive enterprise value, data and analytics leaders must modernize data product practices to support both human and machine consumption. This guide details how to evolve governance, DataOps practices, active metadata, and machine-verifiable data contracts to ensure data products ...
Analyst(s): Dalia Naguib | Soyeb Barot | Sarah Turkaly | Richa Jha
... Access Insights Already a Gartner client? Agentic AI is driving a paradigm shift in IT vendor management from static automation to dynamic, post-contract oversight. With agentic AI, IT sourcing, procurement and vendor management leaders can continuously monitor vendor performance, automate compliance ...
... Delivery automation product managers have historically leveraged tech enhancements as their primary growth catalyst. But 2023 market share data reveals that supporting cloud-native personas, supporting PLG and SLG go-to-market strategies, and investing in ecosystem support yielded outsized growth. Overview ...
... Sales operations leaders must equip sellers with automation that provides optimal next-best-action recommendations. Use this research to ensure your next-best-action technology is sophisticated and effectively addresses all critical business drivers for your organization’s success. Overview Strategic ...
Analyst(s): Dan Gottlieb | Steve Rietberg | Adnan Zijadic
... landscape. Instead, tech stack planning should become a continuous process focused on measuring value, optimizing adoption and ensuring technology aligns with how sellers actually work. An AI-first approach that prioritizes workflow automation and decision support will help organizations maximize technology ...