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Insight April 18 2023
... services models? How do you price services in a shared services model? Other Finance priorities Gartner can help with Robotic Process Automation (RPA) Role in Finance Automation Read More Enable and Optimize Digitalization in Finance Read More Finance Transformation Read More ...
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Article September 10 2026
... Mastering Agentic AI: Multimillion-Dollar ROI Lessons To achieve the strongest ROI, build agents to execute specific business processes, while avoiding common pitfalls that stall maturity. September 10, 2026 The biggest agentic AI opportunity is specialization Many organizations are pursuing agentic ...
Research Mar 2026
... Insights Already a Gartner client? Supply chain technology leaders need to understand the complex landscape of intralogistics smart robotics. Given the wide array of robot types and use cases available to support warehousing operations, selection can be challenging. Use this research to explore representative ...

Analyst(s):   Simon Tunstall   |   Abdil Tunca   |   Federica Stufano
Research Oct 2025
... client? Enterprise application leaders often have to choose between process-model-driven platforms and microservices-based orchestration platforms for their process automation initiatives. This research will help them select the right process orchestration technology. Insights at a Glance Impact Brief Actions ...

Analyst(s):   Marc Kerremans   |   Tushar Srivastava   |   Akash Jain
Research Sep 2019
... Applications Emotion Detection/Recognition NLP Video Calling for Customer Service Sliding Into the Trough In-App Mobile Customer Service Robotic Process Automation Software Customer Service Analytics Voice of the Customer Recorded Video Customer Service Virtual Customer Assistants Knowledge Management ...

Analyst(s):   Drew Kraus   |   Olive Huang
Research Aug 2019
... Twins in Oil and Gas Edge Computing Conversational User Interfaces Product-Centric Delivery Model 3D Printing in Oil and Gas Robotic Process Automation Machine Learning Remote Operations Integrated Planning and Operations Sliding Into the Trough Design Thinking Geospatial Platform Digital Dexterity Internet ...

Analyst(s):   Rich McAvey   |   Nicole Foust   |   Simon Cushing
Research Jun 2026
... Intralogistics smart robots and drones are special forms of cyber-physical automation that have embedded intelligence, use AI to function unaided, and can adapt to their environments in order to complete missions. This Hype Cycle will help supply chain leaders develop short- and long-term robotics strategies. ...

Analyst(s):   Simon Tunstall   |   Abdil Tunca
Article July 29 2026
... value creation across the end‑to‑end network Enabling AI‑driven workflow and process change by understanding how AI transforms business processes, decision making and operating models through decision augmentation and automation Establishing a robust data foundation for AI by applying AI‑powered tools to ...
Premium Research Oct 2025
... demands, enhancing their versatility and utility. Integrating physical AI capabilities with polyfunctional robots will bridge the gap between digital intelligence and the physical world, making automation more flexible, cost-effective, and deeply integrated into our daily lives. Sample Vendors Range Mass ...

Analyst(s):   Kanishka Chauhan
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