When establishing a new shared services model or expanding on an existing one, business, finance and shared services leaders may seek shared services model examples. Some examples show work retained in-house because they require direct customer or investor interaction, specific business or product knowledge, or have the potential to put sensitive information at risk. In-house work may include legal, investor relations, tax, treasury, and planning and analysis. Other shared services model examples show work outsourced because the work is process-driven, routine and easy to teach. Outsourced work may include accounts payable, T&E reimbursement and payroll. Before adapting your approach from shared services model examples, it’s important to evaluate your current processes for their level of complexity and their degree of commonality across multiple business units. Key questions you should ask yourself are: How well-understood and documented are the management and operational activities associated with each process? How mature is each process and how much will the organization benefit from process improvements? Is there any resistance from business units and local IT?