Digital government is government designed and operated to take advantage of digital data in optimizing, transforming and creating government services. Collaboration among the government stakeholders operating within the digital ecosystem is key to the success of digital government. These stakeholders: develop and refine digital government strategies based on reporting and assessment; acquire and develop the workforce skills and leadership competencies for digital government; and procure technologies to digitalize government processes, services and transactions.

Digital government is facing an uncertain future: Digital maturity in governments remains low and government leaders must tackle multiple, concurrent forces, including political, social and technological, which are rapidly changing societies served. Gartner’s digital government research agenda focuses on supporting strategic leadership of technology-enabled changes that advance government organizations’ missions. We guide the government finance leader’s digital government transition – e.g., educate on digital government, document digital government strategy, determine governance structure for digital government, identify digital government analytics and reports. Additionally, Gartner helps government finance leaders enable digital government, via smart resource allocation practices, and continuously improve digital government, through financial and public value measures.

Federal government finance leaders recognize the value of digital government transformation and understand that agencies must be agile and innovative to succeed, but struggle to be responsive to changes in how federal government services are offered and consumed. Data is at the heart of the federal government digital transformation, a long-term endeavor: The federal government needs a digital change agent to harness the power of data and drive efficiency.

The transition to digital government requires careful planning and a focus on outcomes from federal government finance leaders. To be successful, federal government finance leaders need to tackle both strategic and tactical challenges with a relentless focus on using and sharing data to make federal government services more proactive and federal government operations more efficient. Gartner provides leadership support for federal government finance to improve organizational efficiency and drive digital government transformation at the federal level. Our data-driven expertise enables federal government finance leaders to manage talent, make critical decisions, displace costs, and mitigate risks to agency and department missions.

State & local government finance leaders recognize the value of digital government transformation and understand that state & local government must be agile and innovative to succeed, but struggles to be responsive to changes in how state & local government services are offered and consumed. Data is at the heart of the state & local government digital transformation, a long-term endeavor: State & local government needs a digital change agent to harness the power of data and drive efficiency.

The transition to digital government requires careful planning and a focus on outcomes from state & local government finance leaders. To be successful, state & local government finance leaders need to tackle both strategic and tactical challenges with a relentless focus on using and sharing data to make state & local government services more proactive and state & local government operations more efficient. Gartner provides leadership support for state & local government finance to improve organizational efficiency and drive digital government transformation at the state & local level. Our data-driven expertise enables state & local government finance leaders to manage talent, make critical decisions, displace costs, and mitigate risks.