Implementing Successfull RPA Processes in Finance

Canada School of Public Service

Around 80% of finance leaders have implemented or are planning to implement robotics process automation (RPA) as a way to reduce costs, minimze effort and improve speed and accuracy of data. Still, adoption of new digital technologies and cloud remains a challenging feat. Hear how Tom Roberts, CFO of Canada Scool of Public Service, leveraged Gartner support to introduce effective RPA processes to support the organization.

Mission-critical priority

Tasked with providing better data to the organization, the CFO focused on automation and digitization of services to provide more timely and accurate data, specifically through RPA.

How Gartner helped

Gartner was able to provide the CFO with research and access to experts in order to allow him and his team to set an RPA strategy that worked for their organization. By educating the CFO on the benefits and pitfalls of certain RPA strategies, he has been able to put 2 full RPA processes in place with hopes of implementing an additional 5-6 processes. The CFO anticipates to continue leveraging Gartner's support as they digitize their function beyond just RPA.

Business impact

With Gartner’s support, Canada School of Public Service: 

  • Evaluated common benefits and pitfalls of RPA choices in order to determine a best-fit RPA strategy for their organization.
  • Implement two full RPA processes, with hopes to add 5-6 additional RPA processes while leveraging Gartner' continued support.


Approx $96 Million


Achieve your mission-critical priorities with Gartner for Finance Leaders

My experience working with Gartner has been incredible. Every single person that I have met… has been very focused on understanding what is my business, who am I as a person and CFO and tailoring the delivery of their advice and sharing their knowledge in a way I feel is very bespoke to me.

Tom Roberts

CFO and VP of Business Enablement and Assurance Services, Canada School of Public Service