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Premium Research Jan 2026
... perform tasks as humans would. This research note helps enterprise application leaders decode what the capability is and how it can be used for process automation. Gartner Insights Abstract ...

Analyst(s):   Sachin Joshi   |   Arthur Villa   |   Adam Briggs
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Research May 2026
... Access Insights Already a Gartner client? Propelled by AI, polyfunctional robots promise to counteract global labor deficits but lack the maturity to solve these challenges today. CSCOs and COOs must prepare now by prioritizing data ecosystems, workflow audits, and innovation partnerships instead of ...

Analyst(s):   Chris Campbell
Research Sep 2026
... Gartner client? Beyond the hype of the World Humanoid Robot Games, subtle lessons emerge for CIOs. Success lies not in peak performance, but in reliability. Ultimately, the winners will be the ecosystems that learn and adapt fastest, not just the best robot companies. Gartner Recommended Reading Gartner Insights ...

Analyst(s):   Rohan Mahashabde   |   Bin Li
Research Apr 2019
... RPA is key to process optimization and efficiency, but organizations often miss its benefits when they fail to redefine processes for automation. Structuring processes for high automation performance requires organizations to rethink inputting data, delineating components and managing exceptions. Gartner ...

Analyst(s):   Applications Research Team
Webinar On-Demand
... applications. •Assess automation readiness by evaluating governance, integration, observability, failure-handling and recovery capabilities •Distinguish between AI capabilities that interpret and recommend actions and automation capabilities that execute and control business processes •Design governed execution ...

Analyst(s):   Mike Levisay   |   Ilona Hansen
Webinar December 26 2025
Watch this complimentary Gartner application webinar to explore the new BOAT software platform that enables enterprises to automate and orchestrate end-to-end business processes while connecting multiple enterprise systems of records via any applicable integration method.
Premium Research Sep 2026
... The network automation platform market is entering a phase of agentic-AI-driven innovation and disruption, prompting investments to advance automation beyond solely deterministic tasks. This note guides heads of infrastructure and IT operations to learn from the implementation experience of their peers ...

Analyst(s):   Peer Community Contributor
Research Sep 2026
... Access Insights Already a Gartner client? IT leaders must look beyond technical execution to communicate automation’s business impact. Using an adapted hierarchy of needs, this research provides a framework to select, prioritize, and communicate business-aligned metrics that secure executive buy-in. ...

Analyst(s):   Arthur Villa
Premium Research Jan 2026
... planning cannot support modern agility. Heads of enterprise architecture must adopt dynamic state architectures and autonomous technologies, such as process intelligence, SimOps and nudge technology, to build self-managing, efficient business systems that minimize human intervention. Gartner Insights Abstract ...

Analyst(s):   Auria Asadsangabi   |   David Sugden
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